Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process group "Plan for and align supply chain resources" per process group FTE
This measure calculates the amount of personnel cost per process group full-time equivalent employee (FTE) to perform the process group "plan for and align supply chain…
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Measure Spotlights|
Personnel cost to perform the process group "plan for and align supply chain resources" per $1,000 revenue
This measure calculates the amount of personnel cost per $1,000 revenue to perform the process group "plan for and align supply chain resources," which involves developing…
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Measure Spotlights|
Outsourced cost to perform the process group "plan for and align supply chain resources" per $1,000 revenue
This measure calculates the amount of outsourced cost per $1,000 revenue to perform the process group "plan for and align supply chain resources," which involves developing…
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Measure Spotlights|
Total cost to perform the process group "plan for and align supply chain resources" as a percentage of total supply chain function cost
This measure calculates the percentage of the total cost of the supply chain function that goes to the process group "plan for and align supply chain resources," which…
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Measure Spotlights|
Total cost to perform the process group "plan for and align supply chain resources" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue for the process group "plan for and align supply chain resources," which involves developing sound strategies for…
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Measure Spotlights|
Total cost to perform the process group "plan for and align supply chain resources" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue for the process group "plan for and align supply chain resources," which involves developing sound strategies…
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Measure Spotlights|
Number of customer accounts per FTE that performs the process "process accounts receivable (AR)"
This measure calculates the number of customer accounts per full-time equivalent (FTE) employee that processes payments due from customers, including all funds received,…
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Measure Spotlights|
Number of active customers managed per FTE that performs the process "process accounts receivable (AR)"
This measure calculates the number of active customers managed per full-time equivalent (FTE) employee that processes payments due from customers, including all funds…
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Total cost, excluding overhead cost, for the business entity's knowledge management program per business entity employee
This measure calculates the total cost, excluding overhead cost, for the business entity's knowledge management (KM) program, per business entity employee. KM is responsible…
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Measure Spotlights|
Total cost, excluding overhead cost, for the business entity's knowledge management program per FTE that directly supports it
This measure calculates the total cost, excluding overhead cost, for the business entity's knowledge management (KM) program, per full-time equivalent (FTE) employee that…
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Measure Spotlights|
Percentage of total cost for knowledge management program, initiative, or service allocated to personnel (staff) costs directly associated with KM
This measure calculates the percentage of total cost for the knowledge management (KM) program, initiative, or service allocated to personnel (staff) costs directly…
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Costs for KM meetings, events, marketing, and training per $1,000 revenue
This measure calculates cost per $1,000 revenue for knowledge management (KM) meetings, events, marketing, and training. KM is responsible for organizing an entity's…
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Measure Spotlights|
KM costs other than personnel for staff and contractor personnel, outsourcing, systems, meetings, events, marketing, and training per $1,000 revenue
This measure calculates total knowledge management (KM) costs other than personnel for staff and contractor personnel, outsourcing, systems, meetings, events, marketing, and…
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Measure Spotlights|
Funding for KM program, initiative, or service from central/enterprise funding source per $1,000 revenue
This measure calculates funding for the knowledge management (KM) program, initiative, or service that comes from central/enterprise funding source, per $1,000 revenue. KM is…
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Measure Spotlights|
Funding for KM program, initiative, or service from allocations from business units, functions, or groups leveraging KM services per $1,000 revenue
This measure calculates funding for the knowledge management (KM) program, initiative, or service from allocations from business units, functions, or groups leveraging KM…