Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Personnel cost to perform the process "develop information and content management strategies", including depreciation/amortization, per $1,000 revenue
This measure calculates personnel cost (including depreciation/amortization) per $1,000 revenue to perform the process group "develop information and content management…
-
Measure Spotlights|
Total number of revisions to the published enterprise information architecture
This measure calculates the total number of revisions to the published enterprise information architecture. Information architecture includes defining information elements,…
-
Measure Spotlights|
Total cost to perform the process "define enterprise information architecture", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization) per $1,000 revenue to perform the process "define enterprise information architecture," which…
-
Measure Spotlights|
Overhead cost to perform the process "define enterprise information architecture", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process "define enterprise information architecture," which…
-
Measure Spotlights|
Overhead cost to perform the process "develop information and content management strategies", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop information and content management…
-
Measure Spotlights|
Time in weeks to report on compliance status of the information architecture
This measure calculates the number of weeks it takes to report on compliance status of the information architecture. Information architecture includes defining information…
-
Measure Spotlights|
Outsourced cost to perform the process "define enterprise information architecture", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process "define enterprise information architecture," which…
-
Measure Spotlights|
Percentage of "redeploy and retire employees" inquiries received via face-to-face
This measure calculates the percentage of inquiries received via face-to-face interaction for the process "redeploy and retire employees," which consists of promotion…
-
Measure Spotlights|
Percentage of "manage employee information" inquiries received via e-mail
This measure calculates the percentage of inquiries received via e-mail for the process "manage employee information," which consists of management reporting, employee…
-
Measure Spotlights|
Percentage of "manage employee information" inquiries received via face-to-face
This measure calculates the percentage of inquiries received via face-to-face interaction for the process "manage employee information," which consists of management…
-
Measure Spotlights|
Percentage of "manage employee information" inquiries received via phone
This measure calculates the percentage of inquiries received via phone for the process "manage employee information," which consists of management reporting, employee…
-
Measure Spotlights|
Percentage of "redeploy and retire employees" process inquiries received via channels other than e-mail, phone, and face-to-face
This measure calculates the percentage of inquiries received via channels other than e-mail, phone, and face-to-face for the process "redeploy and retire employees," which…
-
Measure Spotlights|
Percentage of "redeploy and retire employees" process inquiries received via e-mail
This measure calculates the percentage of inquiries received via e-mail for the process "redeploy and retire employees," which consists of promotion/demotion/transfer…
-
Measure Spotlights|
Percentage of "redeploy and retire employees" process inquiries received via phone
This measure calculates the percentage of inquiries received via phone for the process "redeploy and retire employees," which consists of promotion/demotion/transfer…
-
Measure Spotlights|
Cycle time in days from identification of need for expatriation to date of transfer
This measure calculates the average cycle time in days for processing an expatriation— the process by which employees are moved to another country to undertake a role within…