Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Percentage of supplier invoices that are "Right First Time Invoices"
This measure calculates percentage of supplier invoices are "Right First Time Invoices". This Process Efficiency measure is intended to help companies minimize waste and…
-
Measure Spotlights|
Percentage of supplier invoices approved electronically
This measure calculates percentage of supplier invoices approved electronically. This Process Efficiency measure is intended to help companies minimize waste and refine…
-
Measure Spotlights|
Percentage of supplier invoices identified as fraudulent
This measure calculates percentage of supplier invoices identified as fraudulent. Fraudulent here refers to cases that were found not merely erroneous, but knowingly…
-
Measure Spotlights|
Average cycle time in working days from when an invoice exception is detected to when the exception is resolved
This measure calculates average cycle time in working days from when an invoice exception is detected to when the exception is resolved. This Cycle Time measure is intended…
-
Measure Spotlights|
Total annual number of vendor inquiries received by the business entity per FTE dedicated to the process "process accounts payable" that performs the activity "respond to AP inquiries"
This measure calculates the total annual number of vendor inquiries by the business entity full-time equivalent employee (FTEs) that performs the "process accounts payable …
-
Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "process financial accruals and reversals"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
-
Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "retain records"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
-
Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "adjust accounting records"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
-
Measure Spotlights|
Number of FTEs that perform the process "develop and manage time and attendance" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) per $1 billion business entity revenue that perform the process "develop and manage time and attendance". The…
-
Measure Spotlights|
Percentage of FTEs that perform the process group "manage employee information" that perform the process "develop and manage time and attendance"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "manage employee information" that perform the process "develop and…
-
Measure Spotlights|
Percentage of FTEs that perform the process group "manage employee information" that perform the process "manage employee communication"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "manage employee information" that perform the process "manage…
-
Measure Spotlights|
Response time in hours for non-routine "manage employee information" inquiries
This measure determines the number of hours spent responding to non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) for the…
-
Measure Spotlights|
Response time in hours for routine "manage employee information" inquiries
This measure determines the number of hours spent responding to routine inquiries (i.e. those received on a regular basis that require a standard response) for the process …
-
Measure Spotlights|
Number of FTEs that perform the process "manage employee communication" per $1 billion revenue
This measure calculates number of full-time equivalent employees (FTEs) that perform the process "manage employee communication" per $1 billion revenue. The process "manage…
-
Measure Spotlights|
Percentage of FTEs that perform the process group "manage employee information" that perform the process "manage employee inquiry process"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "manage employee information" that perform the process "manage…