Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process "process expense reimbursements" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue to process reimbursements to employees for the expenses incurred during the course of business. Activities…
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Measure Spotlights|
Total cost to perform the process "Process expense reimbursements" per $1,000 of T&E expenditures
This measure calculates the total cost per $1,000 of travel and entertainment (T&E) expenditures to process reimbursements to employees for the expenses incurred during the…
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Measure Spotlights|
Total cost to perform the process "process expense reimbursements" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to process reimbursements to employees for the expenses incurred during the course of business. Activities include…
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Measure Spotlights|
Total cost to perform the process "process expense reimbursements" per T&E disbursement
This measure calculates the total cost per travel and entertainment (T&E) disbursement to process reimbursements to employees for the expenses incurred during the course of…
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Measure Spotlights|
Value of purchases (in millions) per FTE that performs the process "process accounts payable (AP)"
This measure calculates the value of purchases (in millions) per full-time equivalent (FTE) employee that performs the "process accounts payable (AP)" process, which consists…
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Measure Spotlights|
Number of FTEs that perform the process "process accounts payable (AP)" per $1 billion purchases
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion purchases that process payments of operating expenses and other supplier charges…
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Measure Spotlights|
Outsourced cost to perform the process "process accounts payable (AP)" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the "process accounts payable (AP)" process, which consists of processing payments of operating expenses…
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Measure Spotlights|
Outsourced cost to perform the process "process expense reimbursements" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to process reimbursements to employees for the expenses incurred during the course of business. Activities include…
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Measure Spotlights|
Percentage of disbursements that are first time error free
This measure calculates the percentage of disbursements that are error free the first time. A disbursement is a single remittance to a supplier of goods or services to pay…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process group "perform accounts payable and expense reimbursements"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the process group "perform accounts payable and expense…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "process accounts payable"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the "perform accounts payable (AP)" process, which…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "process expense reimbursements"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the "process expense reimbursements" process, which…
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Measure Spotlights|
Percentage of invoice line items paid on time by the business entity
This measure calculates the percentage of invoice line items paid on time. An invoice line item is a single entry on an invoice. For example, an invoice for 10 red books at …
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Measure Spotlights|
Percentage of invoice line items received electronically
This measure calculates the percentage of invoice line items received electronically. An invoice line item is a single entry on an invoice. For example, an invoice for 10 red…
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Measure Spotlights|
Percentage of invoice line items that are matched the first time
This measure calculates the percentage of invoice line items that are matched the first time. An invoice line item is a single entry on an invoice. For example, an invoice…