Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of "manage employee information" inquiries received via non-digital communication channels
This measure calculates the percentage of inquiries received via non-digital communication channels for the process "manage employee information," which consists of…
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Measure Spotlights|
Percentage of HR time spent on tactical services
This measure calculates the percentage of HR time spent on tactical services. It is part of a set of Supplemental Information measures that help companies evaluate additional…
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Measure Spotlights|
Percentage of HR time spent on administrative/operational services
This measure calculates the percentage of HR time spent on administrative/operational services. It is part of a set of Supplemental Information measures that help companies…
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Measure Spotlights|
Percentage of FTEs who perform the process group "develop and manage human resources (HR) planning, policies, and strategies" who perform the process "develop human resources strategy"
This measure calculates the percentage of "develop and manage human resources (HR) planning, policies, and strategies" full-time equivalent employees (FTEs) who perform the…
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This measure calculates the percentage of "develop and manage human resources (HR) planning, policies, and strategies" full-time equivalent employees (FTEs) who perform the…
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Measure Spotlights|
Percentage of FTEs who perform the process group "develop and manage human resources (HR) planning, policies, and strategies" who are senior management/executives
This measure calculates the percentage of full-time equivalent employees (FTEs) who are senior management/executives (i.e. the highest-ranking officers and managers below…
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Measure Spotlights|
Percentage change in average time in days to fulfill an ad hoc information request in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in average time in days to fulfill an ad hoc information request in the past 12 months (pre-Covid). This Supplemental Information…
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Number of internal customer groups supported by the data management program
This measure calculates the number of internal customer groups the data management team supports. This Supplemental Information measure is intended to help companies evaluate…
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Total number of data domains
This measure calculates the number of data domains. Data domains are high-level categories for organizing data for the purpose of assigning accountability and responsibility…
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Measure Spotlights|
Percentage of data which is standardized
This measure calculates the percentage of data that is standardized. This Supplemental Information measure is intended to help companies evaluate additional variables related…
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Measure Spotlights|
Percentage of data which have formal definitions
This measure calculates the percentage of data having formal definitions. This Supplemental Information measure is intended to help companies evaluate additional variables…
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Measure Spotlights|
Percentage of process architecture integrated with the organization's data architecture
This measure calculates the percentage integration of process architecture with data architecture. Process architecture reflects the design and structure of general process…
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Measure Spotlights|
Percentage of enterprise architecture integrated with the organization's data architecture
This measure calculates the percentage integration of enterprise architecture with data architecture. Enterprise Architecture concerns itself with defining, organising,…
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Measure Spotlights|
Percentage of information architecture integrated with the organization's data architecture
This measure calculates the percentage integration of information architecture with data architecture. Information architecture is the structural design of shared information…
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Measure Spotlights|
Number of FTEs classified as IT architects per $1 billion revenue
This measure calculates number of full-time equivalent employees (FTEs) per $1 billion revenue classified as IT architects, who are responsible for designing IT services and…