Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Offshore/low-cost delivery center personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
This measure calculates business entity's offshore/low-cost delivery center personnel (staff) costs directly associated with leading, managing, and supporting the KM program,…
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Measure Spotlights|
Percentage change in cost savings attributed to KM
This measure calculates the percentage change in cost savings attributed to KM. This Process Efficiency measure is intended to help companies minimize waste and refine…
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Measure Spotlights|
Percentage change in time savings attributed to KM
This measure calculates the percentage change in time savings attributed to KM. This Process Efficiency measure is intended to help companies minimize waste and refine…
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Measure Spotlights|
Percentage change in cycle time reduction for projects/processes attributed to KM
This measure calculates the percentage change in cycle time reduction for projects/processes attributed to KM. Cycle time is the total time from the beginning of a process or…
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Measure Spotlights|
Percentage of funding of KM applications, platforms, or technologies coming from the KM program, initiative, or service
This measure calculates percentage of funding of KM applications, platforms, or technologies coming from the KM program, initiative, or service. This Cost Effectiveness…
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Measure Spotlights|
Percentage of funding of KM applications, platforms, or technologies coming from the IT group/function
This measure calculates percentage of funding of KM applications, platforms, or technologies coming from the IT group/function. This Cost Effectiveness measure is intended to…
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Measure Spotlights|
Percentage of funding of KM applications, platforms, or technologies coming from the digital group/function
This measure calculates percentage of funding of KM applications, platforms, or technologies coming from the digital group/function. This Cost Effectiveness measure is…
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Percentage of funding of KM applications, platforms, or technologies coming from one or more business units/functions whose employees are end-users of the application/platform
This measure calculates percentage of funding of KM applications, platforms, or technologies coming from one or more business units/functions whose employees are end-users of…
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Measure Spotlights|
Total cost of the process group "Manage treasury operations" per foreign currency involved in foreign exchange hedging program
This measure calculates the total cost to perform the process group "manage treasury operations," per foreign currency involved in the foreign exchange hedging program. Core…
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Measure Spotlights|
Number of foreign currencies involved in foreign exchange hedging program per $1 billion revenue
This measure calculates the number of foreign currencies involved in the foreign exchange hedging program, per $1 billion revenue. It is part of a set of Staff Productivity…
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Measure Spotlights|
Total cost to perform the process group "manage treasury operations" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue for the process group "manage treasury operations," which consists of managing a business' investments in…
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Cycle time in days to refresh the cash flow forecast
This measure calculates the number of days it takes to refresh the cash flow forecast. It is part of a set of Cycle Time measures that help companies analyze the duration…
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Total cost of the process group "manage treasury operations" per bank used in cash collection network
This measure calculates the total cost per bank used in the cash collection network to perform the process group "manage treasury options," which consists of managing a…
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Measure Spotlights|
Total cost of the process group "Manage treasury operations" per bank used in cash disbursement network
This measure calculates the total cost per bank used in the cash disbursement network to perform the process group "manage treasury options," which consists of managing a…
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Measure Spotlights|
Total cost of the process group "Manage treasury operations" per global legal entity supported
This measure calculates the total cost per global legal entity supported for the process group "manage treasury operations," which consists of managing a business'…