Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Average time to launch manufacturing for a new product measured 12 months ago
This measure calculates average time to launch manufacturing for a new product measured 12 months ago. This Cycle Time measure is intended to help companies analyze this…
-
Measure Spotlights|
Total cost to carry out product development phases per $1,000 revenue
This measure calculates the total cost for product development per $1,000 revenue. It is part of a set of Cost Effectiveness measures that help companies understand all cost…
-
Measure Spotlights|
Number of FTEs for the phase 'design and develop product/services' per $1 billion revenue
This measure calculates the number of full-time equivalent (FTE) employees per $1 billion revenue for the ‘design and develop products/services,' which includes assigning…
-
Measure Spotlights|
Number of FTEs for the phase 'generate new product/service ideas' per $1 billion revenue
This measure calculates the number of full-time equivalent (FTE) employees per $1 billion dedicated to the phase ‘generate new product /service ideas,' which involves…
-
Measure Spotlights|
Personnel cost of the phase 'generate new product/service ideas' per $1,000 revenue
This measure calculates personnel cost (per $1,000 revenue) of the phase ‘generate new product/service ideas,' which involves identifying potential improvements/extensions…
-
Measure Spotlights|
Personnel cost of the phase 'design and develop product/services' per $1,000 revenue
This measure calculates personnel cost (per $1,000 revenue) of the phase ‘design and develop products/services,' which includes assigning resources to product/service…
-
Measure Spotlights|
Total cost of the phase 'support product manufacturing or service delivery' per $1,000 revenue
This measure calculates the total cost (per $1,000 revenue) of the phase ‘support product manufacturing or service delivery,' which are monitored by new product/service…
-
Measure Spotlights|
Total cost of the phase 'test market for new or revised products and services' per $1,000 revenue
This measure calculates the total cost (per $1,000 revenue) of the phase 'test market for new or revised products and services,' which uses prototypes to assess the market…
-
Measure Spotlights|
Total cost of the phase 'design and develop product/services' per $1,000 revenue
This measure calculates the total cost (per $1,000 revenue) of the phase ‘design and develop products/services,' which includes assigning resources to product/service…
-
Measure Spotlights|
Total cost of the phase 'generate new product/service ideas' per $1,000 revenue
This measure calculates the total cost (per $1,000 revenue) of the phase ‘generate new product/service ideas,' which involves identifying potential improvements/extensions…
-
Measure Spotlights|
Number of monthly non-routine "develop and manage HR planning, policies, and strategies" inquiries per business entity employee
This measure calculates the number of monthly non-routine "develop and manage HR planning, policy, and strategies" inquiries per business entity employee. These inquiries…
-
Measure Spotlights|
Percentage of "develop and manage HR planning, policies, and strategies" inquiries received that are non-routine
This measure calculates the percentage of inquiries received for the process "develop and manage HR planning, policies, and strategies"—which consists of workforce planning,…
-
Measure Spotlights|
Percentage of FTEs who perform the process group "develop and manage human resources (HR) planning, policies, and strategies" who are operational workers/office staff
This measure calculates the percentage of full-time equivalent employees (FTEs) who are operational workers/office staff (i.e. those who do not have any management…
-
Measure Spotlights|
Percentage of total innovation spend allocated to categories other than enhancements, extensions, and new or white space opportunities
This measure calculates the percentage of total innovation spend allocated to categories other than enhancements, extensions, and new or white space opportunities. It is part…
-
Measure Spotlights|
Percentage of new idea development from internal sources
This measure calculates the percentage of new ideas developed from internal sources. It is part of a set of Process Efficiency measures that help companies optimize the…