Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of operational workers/office staff that receive a formal performance review
This measure calculates the percentage of operational workers/office staff (i.e. employees who do not have any management responsibility) that receive a qualitative or…
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Measure Spotlights|
Percentage of senior management/executives that receive a formal performance review
This measure calculates the percentage of senior management/executives (i.e. the highest-ranking officers and managers below executives) that receive a qualitative or…
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Percentage of senior management/executives who attend management development programs
This measure calculates the percentage of senior management/executives (i.e. the highest-ranking officers and managers below executives) who attend management development…
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'manage corporate compliance and ethics program”
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'manage corporate compliance and ethics…
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Measure Spotlights|
Percentage change in the average number of learning days per employee in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the average number of learning days per employee in the past 12 months (pre-Covid). Learning days are simply the average number…
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This measure calculates percentage change in the average time in calendar days to close an identified skill or capability gap in data science, digital skills and other…
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This measure calculates percentage change in the annual learning budget spent on developing skills in areas such as data science, digital skills and other specialty IT skills…
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Percentage change in the learning budget per business entity employee in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the learning budget per business entity employee in the past 12 months (pre-Covid). This Supplemental Information measure is…
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Measure Spotlights|
Percentage change in the average time in days to close an identified skill or capability gap through training for an employee in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the average time in calendar days to close an identified skill or capability gap through training for an employee in the past 12…
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Measure Spotlights|
Total cost to perform the legal services function as a percentage of selling, general, and administrative cost (SG&A)
This measure calculates total cost to perform the legal services function as a percentage of selling, general, and administrative cost (SG&A). Selling, General, and…
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Measure Spotlights|
Total cost to perform the legal services function as a percentage of revenue
This measure calculates total cost to perform the legal services function as a percentage of revenue. Total cost is the sum of personnel (compensation/benefits), systems …
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Measure Spotlights|
Cycle time in days for a legal services FTE to complete contract preparation
This measure calculates cycle time in days for a legal services full-time equivalent employee (FTE) to complete contract preparation. Contract preparation begins when legal…
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Measure Spotlights|
Cycle time in days for a legal services FTE to complete contract review
This measure calculates cycle time in days for a legal services full-time equivalent employee (FTE) to complete contract review. Contract review begins when legal receives…
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Measure Spotlights|
Customer satisfaction rate for legal services
This measure calculates customer satisfaction rate for legal services. This Staff Productivity measure is intended to help companies assess the efficiency of their staff…
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Measure Spotlights|
Percentage change in learning budget per manufacturing employee per manufacturing employees in the past 12 months
This measure calculates percentage change in learning budget per manufacturing employee per manufacturing employees in the past 12 months. This Supplemental Information…