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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process "perform enterprise data and content management", including depreciation/amortization, per $1,000 revenue
This measure calculates personnel cost (including depreciation/amortization) per $1,000 revenue to perform the process "perform enterprise data and content management," which…
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Measure Spotlights|
Outsourced cost to perform the process group "develop and manage IT customer relationships", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop and manage IT customer relationships,…
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Measure Spotlights|
Outsourced cost to perform the process "develop information and content management strategies", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop information and content management…
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Measure Spotlights|
Outsourced cost to perform the process "manage information resources", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process "manage information resources," which includes…
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Measure Spotlights|
Other cost to perform the process "define enterprise information architecture", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to define information elements, composite structure, logical relationships,…
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Measure Spotlights|
Other cost to perform the process group "develop and manage IT customer relationships", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop and manage IT customer relationships,"…
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Measure Spotlights|
Other cost to perform the process "develop information and content management strategies", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop information and content management…
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Measure Spotlights|
Other cost to perform the process "manage information resources", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process "manage information resources," which includes defining…
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Measure Spotlights|
Overhead cost to perform the process "manage information resources", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process "manage information resources," which includes…
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Measure Spotlights|
Percentage of IT budget for the process group "manage enterprise information", including depreciation/amortization, allocated to the process "define the enterprise information architecture"
This measure calculates the percentage of IT budget for the process group "manage enterprise information," including depreciation/amortization, allocated to the processes of…
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This measure calculates the percentage of IT budget (including depreciation/amortization) for the process group "manage enterprise information"—which consists of…
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Measure Spotlights|
Percentage of IT budget for the process group "manage enterprise information", including depreciation/amortization, allocated to the process "manage information resources"
This measure calculates the percentage of IT budget for the process group "manage enterprise information," including depreciation/amortization, allocated to the processes of…
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Measure Spotlights|
Average time in weeks to set up a complex technical interface for a user of a defined data content source
This measure calculates the average number of weeks it takes to set up a complex technical interface (complex manipulation, consolidation from multiple sources) for a user of…
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Measure Spotlights|
Average time in weeks to set up a medium technical interface for a user of a defined data content source
This measure calculates the average number of weeks it takes to set up a medium technical interface (output manipulation) for a user of a defined data content source. It is…
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Measure Spotlights|
Level of FTE experience in years for the process group "develop and manage IT customer relationships"
This measure evaluates the level of full-time equivalent (FTE) employee experience in years for the process group "develop and manage IT customer relationships," which…