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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of SKUs tracked by radio frequency
This measure calculates the percentage of stock keeping units (SKUs) tracked with radio-frequency technology via smart tags/microchips and readers. It is part of a set of…
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Measure Spotlights|
Time in months to break even for new or enhanced IT services for investments less than $100,000
This measure calculates the number of months it takes to get to the point where cost and revenue are even for new or enhanced IT services for investment levels less than $100…
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Measure Spotlights|
Time in months to break even for new or enhanced IT services for investments between $100,000 and $250,000
This measure calculates the number of months it takes to get to the point where cost and revenue are even for new or enhanced IT services in the $100,000–$250,000 investment…
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Measure Spotlights|
Time in months to break even for new or enhanced IT services for investments between $250,000 and $500,000
This measure calculates the number of months it takes to get to the point where cost and revenue are even for new or enhanced IT services in the $250,000–$500,00 investment…
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Time in months to break even for new or enhanced IT services for investments between $500,000 and $1 million
This measure calculates the number of months it takes to get to the point where cost and revenue are even for new or enhanced IT services in the $500,000–$1 million…
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Measure Spotlights|
Systems cost to perform the function "manage information technology", including depreciation/amortization, per $1,000 revenue
This measure calculates other cost per $1,000 revenue to perform the function "manage information technology," including any depreciation/amortization allocated to the fiscal…
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Measure Spotlights|
Overhead cost to perform the function "manage information technology", including depreciation/amortization, per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue to perform the function "manage information technology," including any depreciation/amortization allocated to the…
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Measure Spotlights|
Other cost to perform the function "manage information technology", including depreciation/amortization, per $1,000 revenue
This measure calculates other cost per $1,000 revenue to perform the function "manage information technology," including any depreciation/amortization allocated to the fiscal…
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Measure Spotlights|
Total cost of IT planning and management, including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost per $1,000 revenue for IT planning and Management, including any depreciation/amortization allocated to the fiscal year for capital…
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Measure Spotlights|
Percentage of data managed centrally as enterprise information assets
This measure calculates the percentage of data managed centrally as enterprise information assets (i.e. the body of data and content that is organized and managed at the…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to IT planning and management
This measure calculates the percentage of IT cost, including depreciation/amortization, allocated to IT planning and management, which consists of the process groups "manage…
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Measure Spotlights|
Number of development projects for the current year less than $100,000
This measure calculates their number of development projects for the current year that cost less than $100,000. It is part of a set of Supplemental Information measures that…
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Measure Spotlights|
Number of service oriented architecture services implemented
This measure calculates the number of service-oriented architecture (SOA) services implemented in production. SOA refers to an application design and programming paradigm in…
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Percentage of IT budget, including depreciation/amortization, allocated to the process group "manage IT knowledge"
This measure calculates IT budget allocated to the process group "manage IT knowledge" as a percentage of total IT budget, including depreciation/amortization, for the past…
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Measure Spotlights|
Average time in weeks to set up a simple technical interface for a user of a defined data content source
This measure calculates the average number of weeks it takes to set up a simple technical interface (simple data retrieval) for a user of a defined data content source. It is…