Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of enterprise architecture integrated with the organization's data architecture
This measure calculates the percentage integration of enterprise architecture with data architecture. Enterprise Architecture concerns itself with defining, organising,…
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Measure Spotlights|
Percentage of information architecture integrated with the organization's data architecture
This measure calculates the percentage integration of information architecture with data architecture. Information architecture is the structural design of shared information…
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Measure Spotlights|
Total cost to carry out product development phases per $1,000 revenue
This measure calculates the total cost for product development per $1,000 revenue. It is part of a set of Cost Effectiveness measures that help companies understand all cost…
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Measure Spotlights|
Number of FTEs for the phase 'design and develop product/services' per $1 billion revenue
This measure calculates the number of full-time equivalent (FTE) employees per $1 billion revenue for the ‘design and develop products/services,' which includes assigning…
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Measure Spotlights|
Number of FTEs for the phase 'generate new product/service ideas' per $1 billion revenue
This measure calculates the number of full-time equivalent (FTE) employees per $1 billion dedicated to the phase ‘generate new product /service ideas,' which involves…
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Measure Spotlights|
Personnel cost of the phase 'generate new product/service ideas' per $1,000 revenue
This measure calculates personnel cost (per $1,000 revenue) of the phase ‘generate new product/service ideas,' which involves identifying potential improvements/extensions…
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Measure Spotlights|
Total cost of the phase 'generate new product/service ideas' per $1,000 revenue
This measure calculates the total cost (per $1,000 revenue) of the phase ‘generate new product/service ideas,' which involves identifying potential improvements/extensions…
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Measure Spotlights|
Personnel cost of the phase 'design and develop product/services' per $1,000 revenue
This measure calculates personnel cost (per $1,000 revenue) of the phase ‘design and develop products/services,' which includes assigning resources to product/service…
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Measure Spotlights|
Total cost of the phase 'support product manufacturing or service delivery' per $1,000 revenue
This measure calculates the total cost (per $1,000 revenue) of the phase ‘support product manufacturing or service delivery,' which are monitored by new product/service…
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Measure Spotlights|
Total cost of the phase 'test market for new or revised products and services' per $1,000 revenue
This measure calculates the total cost (per $1,000 revenue) of the phase 'test market for new or revised products and services,' which uses prototypes to assess the market…
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Measure Spotlights|
Total cost of the phase 'design and develop product/services' per $1,000 revenue
This measure calculates the total cost (per $1,000 revenue) of the phase ‘design and develop products/services,' which includes assigning resources to product/service…
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Measure Spotlights|
Number of FTEs classified as IT architects per $1 billion revenue
This measure calculates number of full-time equivalent employees (FTEs) per $1 billion revenue classified as IT architects, who are responsible for designing IT services and…
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Measure Spotlights|
Average time in weeks to create the enterprise information management strategic plan
This measure calculates the average number of weeks it takes to create the enterprise information management strategic plan. Enterprise information management is defined as…
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Measure Spotlights|
Percentage of total innovation spend allocated to categories other than enhancements, extensions, and new or white space opportunities
This measure calculates the percentage of total innovation spend allocated to categories other than enhancements, extensions, and new or white space opportunities. It is part…
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Measure Spotlights|
Percentage of new idea development from internal sources
This measure calculates the percentage of new ideas developed from internal sources. It is part of a set of Process Efficiency measures that help companies optimize the…