Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Outsourced cost to perform the process "manage and process collections" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process "manage and process collections," which consists of posting entries to respective accounts,…
-
Measure Spotlights|
Maximum value of uncollectable balance that can be written off without approval
This measure projects the maximum value of uncollectable balance that can be written off without approval. Uncollectable balances are amounts owed to your business unit for…
-
Measure Spotlights|
Outsourced cost to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage and process collections" that comes from outsourced cost. Core components of this…
-
Measure Spotlights|
Overhead and other costs to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage and process collections" that comes from overhead and other costs. Core components of…
-
Measure Spotlights|
Overhead and other costs to perform the process "manage and process collections" per $1,000 revenue
This measure calculates overhead and other costs per $1,000 revenue to perform the process "manage and process collections," which consists of posting entries to respective…
-
Measure Spotlights|
Asset turns
This measure helps companies calculate their total annual asset turns, which is defined as gross product revenue divided by total net assets. It is part of a set of Process…
-
Measure Spotlights|
Demand/supply planning costs per $1,000 revenue
This measure calculates the costs (per $1,000 revenue) associated with forecasting, developing finished goods or end item inventory plans, and coordinating the demand/supply…
-
Measure Spotlights|
Direct labor availability for manufacturing
This measure calculates the percentage of direct labor in manufacturing that is available for manufacturing activities. Direct labor refers to labor full-time equivalent (FTE…
-
Measure Spotlights|
Percentage of total labor used in manufacturing classified as direct labor
This measure calculates the percentage of total labor used in manufacturing that is classified as direct labor. Direct labor refers to labor full-time equivalent (FTE)…
-
Measure Spotlights|
Total cost to perform the process group "produce/manufacture/deliver product" as a percentage of total supply chain function cost
This measure calculates the percentage of the total cost of the supply chain function allocated to the process group "produce/manufacture/deliver product," which involves…
-
Measure Spotlights|
Total cost to perform the process group "produce/manufacture/deliver product" per $1,000 revenue
This measure calculates total cost to perform the process group "produce/manufacture/deliver product" per $1000 business entity revenue. Total cost is the sum of personnel …
-
Measure Spotlights|
Total cost to perform the process group "produce/manufacture/deliver product" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue for scheduling production; producing the product and delivering it to the appropriate site; and scheduling and…
-
Measure Spotlights|
Systems cost to perform the process group "plan for and align supply chain resources" per $100,000 revenue
This measure calculates the amount of systems cost per $100,000 revenue to perform the process group "plan for and align supply chain resources," which involves developing…
-
Measure Spotlights|
Overhead and other costs to perform the process group "plan for and align supply chain resources" per $100,000 revenue
This measure calculates the overhead and other cost per $100,000 revenue to perform the process group "plan for and align supply chain resources," which involves developing…
-
Measure Spotlights|
Forecast accuracy as a percentage of units shipped
Forecast accuracy compares forecasted demand to actual demand. This measure calculates it for products and/or families for markets/distribution channels in unit measurement…