Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Time-to-market (build-to-launch) in months for major new/enhanced IT services investments between $250,000 and $500,000 USD
This measure calculates the number of months that elapses between when all IT service requirements are defined and when those services are implemented for major new/enhanced…
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Measure Spotlights|
Time-to-market (build-to-launch) in months for major new/enhanced IT services investments between $500,000 and $1 million USD
This measure calculates the number of months that elapses between when all IT service requirements are defined and when those services are implemented for major new/enhanced…
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Measure Spotlights|
Percentage of initially planned functionality that is delivered for application development and maintenance projects in the most recent year
This measure calculates average percentage of initially planned functionality that was delivered for application development and maintenance projects fully completed during…
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Measure Spotlights|
Percentage of application development and maintenance projects in the most recent year delivered on time or early
This measure calculates the percentage of application development and maintenance projects in the most recent year that were delivered on time or early. Application…
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Measure Spotlights|
Percentage of application development and maintenance projects in the most recent year delivered on or below budget
This measure calculates the percentage of application development and maintenance projects in the most recent year that were delivered on or below budget. Application…
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Measure Spotlights|
Percentage of total cost for knowledge management program, initiative, or service allocated to personnel (contractor) costs directly associated with KM
This measure calculates the percentage of total cost for the knowledge management (KM) program, initiative, or service allocated to personnel (contractor) costs directly…
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Measure Spotlights|
Percentage of total cost for knowledge management program, initiative, or service allocated to external/outsourcing costs directly associated with KM
This measure calculates the percentage of total cost for the knowledge management (KM) program, initiative, or service allocated to external/outsourcing costs directly…
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Measure Spotlights|
Percentage of total cost for knowledge management program, initiative, or service allocated to systems costs for KM applications, platforms, and related technology
This measure calculates percentage of total cost for knowledge management (KM) program, initiative, or service allocated to systems costs for KM applications, platforms, and…
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Measure Spotlights|
Percentage of total cost for knowledge management program, initiative, or service allocated to KM meetings, events, marketing, and training
This measure calculates the percentage of total cost for the knowledge management (KM) program, initiative, or service allocated to KM meetings, events, marketing, and…
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Measure Spotlights|
Percentage of total cost for knowledge management program, initiative, or service allocated to other KM costs
This measure calculates the percentage of total cost for the knowledge management (KM) program, initiative, or service allocated to other KM costs. KM is responsible for…
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Measure Spotlights|
Total cost, excluding overhead cost, for the business entity's knowledge management program per $1,000 revenue
This measure calculates the total cost, excluding overhead cost, for the business entity's knowledge management (KM) program, per $1,000 revenue. KM is responsible for…
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Measure Spotlights|
Personnel (contractor) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
This measure calculates the organization's expenditure in personnel (contractor) costs directly associated with leading, managing, and supporting the knowledge management (KM…
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Measure Spotlights|
External/outsourcing costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
This measure calculates total external/outsourced cost directly associated with leading, managing, and supporting the knowledge management (KM) program, initiative, or…
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Measure Spotlights|
Systems costs for KM applications, platforms, and related technology per $1,000 revenue
This measure calculates the organization's expenditure in systems cost for knowledge management (KM) applications, platforms, and related technology, per $1,000 revenue. KM…
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Measure Spotlights|
Total cost, excluding overhead cost, for the business entity's knowledge management program per FTE that directly supports it
This measure calculates the total cost, excluding overhead cost, for the business entity's knowledge management (KM) program, per full-time equivalent (FTE) employee that…