Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Percentage of funding of KM applications, platforms, or technologies coming from one or more business units/functions whose employees are end-users of the application/platform
This measure calculates percentage of funding of KM applications, platforms, or technologies coming from one or more business units/functions whose employees are end-users of…
-
Measure Spotlights|
Onshore/co-located personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
This measure calculates business entity's onshore/co-located personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or…
-
Measure Spotlights|
Offshore/low-cost delivery center personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
This measure calculates business entity's offshore/low-cost delivery center personnel (staff) costs directly associated with leading, managing, and supporting the KM program,…
-
Measure Spotlights|
Total cost to perform the process group "govern and manage product/service development program" per $1,000 revenue
This measure calculates total cost to perform the process group "govern and manage product/service development program" per $1,000 business entity revenue. Total cost is the…
-
Measure Spotlights|
Total cost of the process group "Manage treasury operations" per foreign currency involved in foreign exchange hedging program
This measure calculates the total cost to perform the process group "manage treasury operations," per foreign currency involved in the foreign exchange hedging program. Core…
-
Measure Spotlights|
Number of foreign currencies involved in foreign exchange hedging program per $1 billion revenue
This measure calculates the number of foreign currencies involved in the foreign exchange hedging program, per $1 billion revenue. It is part of a set of Staff Productivity…
-
Measure Spotlights|
Number of banks used in cash collection network per $1 billion revenue
This measure calculates the number of banks used in the cash collection network, per $1 billion revenue. It is part of a set of Staff Productivity measures that help…
-
Measure Spotlights|
Number of banks used in cash disbursement network per $1 billion revenue
This measure calculates the number of banks used in the cash disbursement network, per $1 billion revenue. It is part of a set of Staff Productivity measures that help…
-
Measure Spotlights|
Number of global legal entities supported by the treasury management operation per $1 billion revenue
This measure calculates the number of global legal entities that the business entity's treasury management operations department supports, per $1 billion revenue generated. A…
-
Measure Spotlights|
Total cost to perform the process group "manage treasury operations" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue for the process group "manage treasury operations," which consists of managing a business' investments in trading in…
-
Measure Spotlights|
Total cost to perform the process group "manage treasury operations" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue for the process group "manage treasury operations," which consists of managing a business' investments in…
-
Measure Spotlights|
Cycle time in days to refresh the cash flow forecast
This measure calculates the number of days it takes to refresh the cash flow forecast. It is part of a set of Cycle Time measures that help companies analyze the duration…
-
Measure Spotlights|
Total cost of the process group "manage treasury operations" per bank used in cash collection network
This measure calculates the total cost per bank used in the cash collection network to perform the process group "manage treasury options," which consists of managing a…
-
Measure Spotlights|
Total cost of the process group "Manage treasury operations" per bank used in cash disbursement network
This measure calculates the total cost per bank used in the cash disbursement network to perform the process group "manage treasury options," which consists of managing a…
-
Measure Spotlights|
Total cost of the process group "Manage treasury operations" per global legal entity supported
This measure calculates the total cost per global legal entity supported for the process group "manage treasury operations," which consists of managing a business'…