Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Outsourced cost to perform the process group "redeploy and retire employees" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process group "redeploy and retire employees," which consists of promotion/demotion/transfer…
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Percentage of vacancies filled by internal candidates for middle management/specialists
This measure calculates the percentage of vacancies filled by internal candidates for middle management/specialists (i.e. managers with budgetary and/or supervisory…
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Measure Spotlights|
Percentage of vacancies filled by internal candidates for operational workers/office staff
This measure calculates the percentage of vacancies filled by internal candidates for operational workers/office staff (i.e. those who do not have any management…
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Percentage of vacancies filled by internal candidates for senior management/executives
This measure calculates the percentage of vacancies filled by internal candidates for senior management/executives (i.e. the highest-ranking officers and managers below…
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Number of internal hires per "redeploy and retire employees" FTE
This measure calculates the number of internal hires per full-time equivalent (FTE) employee for the "redeploy and retire employees" process group, which consists of…
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Average furlough duration in calendar days
This measure calculates an average furlough duration in calendar days (incl. weekends). A furlough is a temporary reduction of workforce with continuation of benefits, where…
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Temporary layoffs as a percentage of total business entity employees
This measure calculates temporary layoffs as a percentage of total business entity employees. This Supplemental Information measure is intended to help companies evaluate…
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Number of remote business entity employees per FTE that performs the process group "redeploy and retire employees"
This measure calculates number of remote business entity employees per full-time equivalent employee (FTE) that performs the process group "redeploy and retire employees,This…
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Furloughs with pay as a percentage of total business entity employees
This measure calculates furloughs with pay as a percentage of total business entity employees. A furlough is a temporary reduction of workforce with continuation of benefits,…
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Furloughs without pay as a percentage of total business entity employees
This measure calculates furloughs without pay as a percentage of total business entity employees. A furlough is a temporary reduction of workforce with continuation of…
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Measure Spotlights|
Total cost to perform the HR function per FTE that performs the process group "redeploy and retire employees"
This measure calculates the total cost per "redeploy and retire employees" full-time equivalent (FTE) employee to perform the human resources (HR) function. These FTEs focus…
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Percentage of total cost for knowledge management program, initiative, or service allocated to personnel (contractor) costs directly associated with KM
This measure calculates the percentage of total cost for the knowledge management (KM) program, initiative, or service allocated to personnel (contractor) costs directly…
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Percentage of total cost for knowledge management program, initiative, or service allocated to external/outsourcing costs directly associated with KM
This measure calculates the percentage of total cost for the knowledge management (KM) program, initiative, or service allocated to external/outsourcing costs directly…
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Measure Spotlights|
Percentage of total cost for knowledge management program, initiative, or service allocated to systems costs for KM applications, platforms, and related technology
This measure calculates percentage of total cost for knowledge management (KM) program, initiative, or service allocated to systems costs for KM applications, platforms, and…
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Measure Spotlights|
Percentage of total cost for knowledge management program, initiative, or service allocated to KM meetings, events, marketing, and training
This measure calculates the percentage of total cost for the knowledge management (KM) program, initiative, or service allocated to KM meetings, events, marketing, and…