Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cycle time in days from receipt of invoice until approved and scheduled for payment
This measure calculates the number of calendar days (including weekends) that elapse from receipt of an invoice until it is approved and scheduled for payment. It is part of…
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Measure Spotlights|
Total cost to perform the process "process accounts payable (AP)" per invoice processed
This measure calculates the total cost per invoice processed to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Total cost to perform the process "process accounts payable (AP)" as a percentage of revenue
This measure calculates the total cost as a percentage of revenue to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Number of invoice line items processed per FTE that performs the process "process accounts payable (AP)"
This measure calculates the number of invoice line items processed per full-time equivalent (FTE) employee that processes payments of operating expenses and other supplier…
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Measure Spotlights|
Number of invoiced line items per $1,000 purchases
This measure calculates the number of invoiced line items per $1,000 purchases. An invoice line item is a single entry on an invoice. For example, an invoice for 10 red books…
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Measure Spotlights|
Cycle time in days from receipt of invoice until payment is transmitted
This measure calculates the number of calendar days (including weekends) that elapse from the receipt of an invoice until actual payment is transmitted. It is a Cycle Time…
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Measure Spotlights|
Cycle time in days to resolve an invoice error
This measure calculates the number of calendar days (including weekends) it takes to resolve a detected invoice error. It is a Cycle Time measure that helps companies analyze…
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Measure Spotlights|
Cycle time in hours from receipt of invoice until data entered into the system
This measure calculates the number of hours between receiving an invoice to entering its data into the accounts payable/invoicing system. It is a Cycle Time measure that…
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Measure Spotlights|
Number of disbursements per FTE that performs the process "process accounts payable (AP)"
This measure calculates the number of disbursements per full-time equivalent (FTE) employee that processes payments of operating expenses and other supplier charges. A…
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Measure Spotlights|
Systems cost to perform the process "process accounts payable (AP)" per invoice processed
This measure calculates systems cost per invoice processed to perform the "process accounts payable (AP)" process, which consists of processing payments of operating expenses…
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Measure Spotlights|
Overhead cost to perform the process "process accounts payable (AP)" per invoice processed
This measure calculates overhead cost per invoice processed to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Outsourced cost to perform the process "process accounts payable (AP)" per invoice processed
This measure calculates outsourced cost per invoice processed to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Other cost to perform the process "process accounts payable (AP)" per invoice processed
This measure calculates other cost per invoice processed to perform the process group "process accounts payable (AP)," which consists of processing payments of operating…
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Measure Spotlights|
Overhead and other cost to perform the process "process accounts payable (AP)" per invoice processed
This measure calculates overhead and other costs per invoice processed to perform the "process accounts payable (AP)" process, which consists of processing payments of…
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Measure Spotlights|
Value of purchases (in millions) per FTE that performs the process "process accounts payable (AP)"
This measure calculates the value of purchases (in millions) per full-time equivalent (FTE) employee that performs the "process accounts payable (AP)" process, which consists…