Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of IT operating cost, excluding depreciation/amortization, spent on externally-provided infrastructure operations services
This measure calculates the percentage of IT operating cost, excluding depreciation/amortization for capital expenses on assets acquired during current period, spent on…
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Measure Spotlights|
Percentage of IT operating cost, excluding depreciation/amortization, spent on externally-provided user support services
This measure calculates the percentage of IT operating cost, excluding depreciation/amortization for capital expenses on assets acquired during current period, spent on…
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Measure Spotlights|
Percentage of legacy applications already moved to cloud technology
This measure calculates the percentage of legacy applications that have already been moved to cloud technology. It is part of a set of Supplemental Information measures that…
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Measure Spotlights|
Percentage of new business applications deployed using cloud technology
This measure calculates the percentage of new business applications deployed that use cloud technology. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Percentage allocation of IT costs related to other costs to control / reduce the costs of your legacy environment, excluding depreciation/amortization, in the next 3 to 5 years
This measure projects the percentage of IT costs allocated to cover other costs to control/reduce the costs of a legacy environment in the next 3 to 5 years (excluding…
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This measure projects the percentage of IT costs allocated to rationalizing the application portfolio (e.g., reduce related license costs, etc.) to control/reduce the costs…
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Measure Spotlights|
Percentage of IT cost (infrastructure, applications, people), excluding depreciation/amortization, related to the "Legacy" environment
This measure calculates the percentage of IT cost (infrastructure, applications, people), excluding depreciation/amortization for capital expenses on assets acquired during…
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This measure projects the percentage of IT costs allocated to renewing/revising/consolidating hardware (e.g., reduce related license costs, etc.) to control/reduce the costs…
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This measure projects the percentage of IT costs allocated to renewing hardware, software, and application environment to control/reduce the costs of the enterprise legacy…
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This measure projects the percentage of IT costs allocated to the use of an outsourcing partner to control/reduce the costs of the enterprise legacy environment in the next 3…
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This measure projects the percentage of IT costs allocated to the use of cloud services to control/reduce the costs of the enterprise legacy environment in the next 3 to 5…
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This measure projects the percentage of IT costs allocated to wrapping/isolating the legacy environment from new activities to control/reduce the costs of the enterprise…
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Measure Spotlights|
Percentage of KM applications, platforms, or technologies hosted on-premises
This measure calculates the percentage of knowledge management (KM) applications, platforms, or technologies hosted on-premises. KM is the function responsible for organizing…
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Measure Spotlights|
Percentage of funding for KM applications, platforms, or technologies from the IT group/function
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from the IT group/function. KM is the…
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Measure Spotlights|
Percentage of funding for KM applications, platforms, or technologies from one or more business units/functions whose employees are end-users of the application/platform
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from one or more business units/functions…