Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of existing product/service extension projects launched on time
This measure calculates the percentage of existing product/service extension projects completed and made ready for marketing/sale on time, relative to the launch date…
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Measure Spotlights|
Percentage of existing product/service improvement and extension projects launched on time
This measure calculates the percentage of existing product/service improvement and extension projects completed and made ready for marketing/sale on time, relative to the…
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Measure Spotlights|
Number of product/service extensions generated per FTE that carries out the phase 'generate new product/service ideas'
This measure calculates the number of product/service extensions generated per full-time equivalent (FTE) employee dedicated to the ‘generate new product and service ideas'…
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Measure Spotlights|
Number of product/service improvements generated per FTE that carries out the phase 'generate new product/service ideas'
This measure calculates the number of product/service improvements generated per full-time equivalent (FTE) employee dedicated to the ‘generate new product and service ideas'…
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Measure Spotlights|
Number of new product/service development concepts per FTE that performs the phase 'generate new product/service ideas'
This measure calculates the number of new product/service development concepts generated per full-time equivalent (FTE) employee dedicated to the ‘generate new product…
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Measure Spotlights|
Time-to-market in days for existing product/service extension projects
This measure calculates the average number of calendar days required to design, test market, and manufacture/deliver existing product/service extension projects. The cycle…
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Measure Spotlights|
Number of product/service extensions generated per $1 billion revenue
This measure calculates how many new product/service extensions per $1 billion revenue are being generated, allowing companies to keep track of the quantity of extension…
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Measure Spotlights|
Number of product/service improvements generated per $1 billion revenue
This measure calculates how many new product/service improvements per $1 billion revenue are being generated, allowing companies to keep track of the quantity of improvement…
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Measure Spotlights|
Number of new product/service opportunities generated per $1 billion revenue
This measure calculates how many new product/service opportunities per $1 billion revenue are being generated, allowing companies to keep track of the quantity of potential…
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Measure Spotlights|
Cycle time in days from the start of design and development through completion of test marketing for existing product/service extension projects
This measure calculates the number of calendar days from the start of design and development for a product/service (beginning when resources are assigned) through completion…
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Measure Spotlights|
Outsourced cost of the phase 'generate new product/service ideas' per $1,000 revenue
This measure calculates outsourced cost (per $1,000 revenue) of the phase ‘generate new product/service ideas,' which involves identifying potential improvements/extensions…
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Measure Spotlights|
Outsourced cost of the phase 'support product manufacturing or service delivery' per $1,000 revenue
This measure calculates outsourced cost (per $1,000 revenue) of the phase ‘support product manufacturing or service delivery,' which are monitored by new product/service…
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Measure Spotlights|
Outsourced cost of the phase 'test market for new or revised products and services' per $1,000 revenue
This measure calculates outsourced cost (per $1,000 revenue) of the phase 'test market for new or revised products and services,' which uses prototypes to assess the market…
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Measure Spotlights|
Other cost of the phase 'design and develop product/services' per $1,000 revenue
This measure calculates other cost (per $1,000 revenue) of the phase ‘design and develop products/services,' which includes assigning resources to product/service projects;…
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Measure Spotlights|
Other cost of the phase 'generate new product/service ideas' per $1,000 revenue
This measure calculates other cost (per $1,000 revenue) of the phase ‘generate new product/service ideas,' which involves identifying potential improvements/extensions for…