Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process "operate outbound transportation" as a percentage of cost of goods sold
This measure calculates the total annual cost to perform the process group "operate outbound transportation"— which prepares goods for delivery from a warehouse to a…
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Measure Spotlights|
Total cost to perform the process "operate outbound transportation" per sales order fulfilled
This measure calculates total cost per sales order to prepare goods for delivery from a warehouse to a receiving location, which comprises activities like the notification of…
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Measure Spotlights|
Total cost to perform the process "operate warehousing" as a percentage of cost of goods sold
This measure calculates total cost to perform the process "operate warehousing"—which involves receiving, inspecting, and storing incoming materials; picking, packing, and…
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Measure Spotlights|
Total cost to perform the process "operate warehousing" per sales order fulfilled
This measure calculates total cost per sales order for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound delivery;…
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Measure Spotlights|
Systems cost to perform the process "define logistics strategy" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to translate customer service requirements into capacity requirements and lead-time requirements; design the…
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Measure Spotlights|
Number of sales order line items placed per FTE that performs the process "operate warehousing"
This measure calculates the number of sales order line items filled per full-time equivalent (FTE) employee who performs the process "operate warehousing," which involves…
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Measure Spotlights|
Personnel cost to perform the process "define logistics strategy" per process FTE
This measure calculates personnel cost per process full-time equivalent employee (FTE) to perform the process "define logistics strategy," which includes translating customer…
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Measure Spotlights|
Total cost to perform the process "plan and manage inbound material flow" per process FTE
This measure calculates total cost per process full-time equivalent (FTE) employee for planning, transporting, and tracking the delivery of all incoming materials; monitoring…
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Measure Spotlights|
Number of FTEs that perform the process "plan and manage inbound material flow" as a percentage of process group "manage logistics and warehousing" FTEs
This measure calculates number of full time equivalents (FTEs) that perform the process "plan and manage inbound material flow" as a percentage of process group "manage…
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Measure Spotlights|
Cycle time in days to perform the process deliver product/service to customer
This measure calculates the cycle time in days to perform the process deliver product/service to customer. This Cycle Time measure is intended to help companies analyze this…
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Measure Spotlights|
Number of FTEs that perform the deliver product/service to customer process per $1,000 revenue
This measure calculates number of business entity full time equivalent (FTE) that perform the process deliver product/service to customer process per $1,000 business entity…
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Measure Spotlights|
Total cost to perform the deliver product/service to customer process per $1,000 revenue
This measure calculates total annual cost to perform the process deliver product/service to customer per $1,000 business entity revenue. Total cost is the sum of personnel …
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Measure Spotlights|
Cycle time in days to perform the process "manage sales orders"
This measure calculates cycle time in days to perform the process "manage sales orders." The Process "manage sales orders" includes [Taking, receiving, processing, and…
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Measure Spotlights|
Percentage change in manufacturing FTEs over the past 12 months
This measure calculates percentage change in manufacturing full time equivalents (FTEs) over the past 12 months. This Process Efficiency measure is intended to help companies…
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Measure Spotlights|
Warranty costs (repair and replacement) as a percentage of sales measured 12 months ago
This measure calculates warranty costs (repair and replacement) as a percentage of sales measured 12 months ago. Warranty cost (repair and replacement) here includes all…