Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process group "procure materials and services" as a percentage of cost of goods sold (COGS)
This measure calculates the total cost to perform the process group "procure materials and services" as percentage of cost of goods sold (COGS). Total cost is the sum of…
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Measure Spotlights|
Total cost to perform the process "manage suppliers" per process FTE
This measure calculates the total cost for developing and managing programs and policies for interacting with suppliers and measuring/improving their performance per process…
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Measure Spotlights|
Total cost to perform the process "manage suppliers" as a percentage of process group "procure materials and services" total cost
This measure calculates the percentage of total cost to perform the process group "procure materials and services" that is allocated to the process "manage suppliers". The…
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Measure Spotlights|
Total cost to perform the process group "procure materials and services" per business entity employee
This measure calculates the total cost to perform the group of procurement processes, which includes the business activities of procurement planning, purchasing, sourcing,…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "procure materials and services"
This measure calculates the number of business entity employees (headcount) per full-time equivalent (FTE) that performs the process group "procure materials and services"…
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Measure Spotlights|
Percentage of total purchases procured via maverick buying
This measure calculates the percentage of total purchases procured via maverick buying, where an existing purchasing contract is ignored by employees. It is part of a set of…
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Measure Spotlights|
Number of FTEs that perform the process group "procure materials and services" per $1 billion revenue
This measure calculates the total number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "procure materials and services,"…
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Measure Spotlights|
Overhead cost to perform the process group "manage employee information" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "manage employee information" that comes from overhead cost. Core components of this…
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Measure Spotlights|
Overhead cost to perform the process group "manage employee information" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue to perform the process group "manage employee information." Core components of this process group management…
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Measure Spotlights|
Overhead cost to perform the process group "manage employee information" per business entity employee
This measure calculates overhead cost per business entity employee to perform the process group "manage employee information." Core components of this process group include…
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Measure Spotlights|
Overhead and other costs to perform the process group "manage employee information" per $1,000 revenue
This measure calculates overhead and other cost per $1,000 business entity revenue to perform the process group "manage employee information". Overhead cost refers to…
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Measure Spotlights|
Overhead and other cost to perform the process group "manage employee information" per business entity employee
This measure calculates overhead and other cost per business entity employee to perform the process group "manage employee information". Overhead cost refers to expenses that…
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Measure Spotlights|
Overhead and other cost to perform the process group "manage employee information" as a percentage of total process group cost
This measure calculates overhead and other costs as a percentage of total process group cost to perform the process group "manage employee information". Overhead cost refers…
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Measure Spotlights|
Systems cost to perform the process group "manage employee information" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "manage employee information" that comes from systems cost. Core components of this…
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Measure Spotlights|
Other cost to perform the process group "manage employee information" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "manage employee information" that comes from other cost. Core components of this…