Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of IT work force to be newly hired within 1 year
This measure projects the percentage of IT work force to be newly hired within 1 year. It is part of a set of Supplemental Information measures that help companies evaluate…
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Measure Spotlights|
Percentage of IT work force to be replaced for other reasons within 1 year
This measure projects the percentage of IT work force to be replaced for other reasons apart from retirement or new hire within 1 year. It is part of a set of Supplemental…
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Measure Spotlights|
Percentage of IT work force to retire within 1 year
This measure projects the percentage of IT work force to retire within 1 year. It is part of a set of Supplemental Information measures that help companies evaluate…
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Measure Spotlights|
Percentage of IT budget for the process group "manage enterprise information", including depreciation/amortization, allocated to the process "perform enterprise data and content management"
This measure calculates the percentage of IT budget for the process group "manage enterprise information," including depreciation/amortization, allocated to the process of…
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Percentage of service oriented architecture services that are external
This measure calculates the percentage of service-oriented architecture (SOA) services that are external. SOA refers to an application design and programming paradigm in…
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Overhead cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deploy information technology solutions," which…
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Overhead cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop and maintain information technology…
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Measure Spotlights|
Overhead cost to perform the process "perform enterprise data and content management", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process "perform enterprise data and content management,"…
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Other cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deploy information technology solutions," which…
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Measure Spotlights|
Other cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop and maintain information technology…
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Measure Spotlights|
Other cost to perform the process "perform enterprise data and content management", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process "perform enterprise data and content management," which…
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Measure Spotlights|
Number of IT FTEs that perform the process "perform enterprise data and content management" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue employed to ensure that the collection, storage, and use of information…
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Outsourced cost to perform the process "perform enterprise data and content management", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process "perform enterprise data and content management,"…
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Measure Spotlights|
Systems cost to perform the process "perform enterprise data and content management", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process "perform enterprise data and content management," which…
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Measure Spotlights|
Personnel cost to perform the process "perform enterprise data and content management", including depreciation/amortization, per $1,000 revenue
This measure calculates personnel cost (including depreciation/amortization) per $1,000 revenue to perform the process "perform enterprise data and content management," which…