Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Other cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deliver and support information technology…
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Measure Spotlights|
Outsourced cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deliver and support information technology…
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Measure Spotlights|
Outsourced cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deploy information technology solutions,"…
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Measure Spotlights|
Outsourced cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop and maintain information technology…
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Measure Spotlights|
Systems cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deliver and support information technology…
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Measure Spotlights|
Systems cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deploy information technology solutions," which…
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Measure Spotlights|
Systems cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop and maintain information technology…
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Average time in weeks to fulfill a simple information need
This measure calculates the average number of weeks it takes to fulfill a simple information need. A simple need is defined as one that merely needs a commercial or purchased…
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Average time in weeks to create the enterprise information management strategic plan
This measure calculates the average number of weeks it takes to create the enterprise information management strategic plan. Enterprise information management is defined as…
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Measure Spotlights|
Percentage of IT FTEs performing IT processes that perform deskside (local) support
This measure calculates the percentage of IT full-time equivalent employees (FTEs) performing IT processes that perform deskside (i.e. local) support. It is part of a set of…
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Measure Spotlights|
Percentage of IT FTEs performing user support roles that perform helpdesk (remote) support
This measure calculates the percentage of IT full-time equivalent employees (FTEs) performing user support roles that perform helpdesk (i.e. remote) support. It is part of a…
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Percentage of FTEs performing IT processes that perform executive or administrative roles
This measure calculates the percentage of IT process full-time equivalent employees (FTEs) that perform executive or administrative roles. IT process FTEs include contractors…
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Measure Spotlights|
Percentage of FTEs performing IT processes that perform infrastructure operations roles
This measure calculates the percentage of IT process full-time equivalent employees (FTEs) that perform infrastructure operations roles. IT process FTEs include contractors,…
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Measure Spotlights|
Percentage of FTEs performing IT processes that perform infrastructure support roles
This measure calculates the percentage of IT process full-time equivalent employees (FTEs) that perform infrastructure support roles. IT process FTEs include contractors,…
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Measure Spotlights|
Percentage of FTEs performing IT processes that perform non-executive leadership roles (typically first-line manager or team lead)
This measure calculates the percentage of IT process full-time equivalent employees (FTEs) that perform non-executive leadership roles (e.g., first-line manager or team…