Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of FTEs who perform the process "process customer credit" who perform management activities
This measure calculates the percentage of full-time equivalent employees (FTEs) that evaluate customers' credit-worthiness and perform management activities (i.e. the day-to…
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Measure Spotlights|
Percentage of FTEs who perform the process "process customer credit" who establish credit policies
This measure calculates the percentage of full-time equivalent employees (FTEs) who perform the process "process customer credit"—which evaluates customers' credit-worthiness…
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Measure Spotlights|
Percentage of FTEs who perform the process "process customer credit" who analyze/approve new account applications
This measure calculates the percentage of full-time equivalent employees (FTEs) who perform the process "process customer credit"—which evaluates customers' credit-worthiness…
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Measure Spotlights|
Percentage of FTEs who perform the process "process customer credit" who review existing accounts
This measure calculates the percentage of full-time equivalent employees (FTEs) employed to perform the process "process customer credit"—which evaluates customers' credit…
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Measure Spotlights|
Percentage of FTEs who perform the process "process customer credit" who produce credit/collection reports
This measure calculates the percentage of full-time equivalent employees (FTEs) who perform the process "process customer credit"—which evaluates customers' credit-worthiness…
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Measure Spotlights|
Percentage of invoices billed to customers that have credit terms
This measure calculates the percentage of invoices billed to customers that have credit terms. This measure is part of a set of Process Efficiency measures that help…
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Number of unique places available for users to search for information inside the organization
This measure calculates number of unique places available for users to search for information inside the organization. This Supplemental Information measure is intended to…
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Cycle time in days to perform the process "process customer credit"
This measure calculates cycle time in days to perfom the process "process customer credit." The Process "process customer credit" includes [Evaluating and processing…
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Number of internal customer groups supported by the data management program
This measure calculates the number of internal customer groups the data management team supports. This Supplemental Information measure is intended to help companies evaluate…
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Total number of data domains
This measure calculates the number of data domains. Data domains are high-level categories for organizing data for the purpose of assigning accountability and responsibility…
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Percentage of data which is standardized
This measure calculates the percentage of data that is standardized. This Supplemental Information measure is intended to help companies evaluate additional variables related…
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Measure Spotlights|
Percentage of data which have formal definitions
This measure calculates the percentage of data having formal definitions. This Supplemental Information measure is intended to help companies evaluate additional variables…
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Percentage of process architecture integrated with the organization's data architecture
This measure calculates the percentage integration of process architecture with data architecture. Process architecture reflects the design and structure of general process…
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Percentage of enterprise architecture integrated with the organization's data architecture
This measure calculates the percentage integration of enterprise architecture with data architecture. Enterprise Architecture concerns itself with defining, organising,…
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Measure Spotlights|
Percentage of information architecture integrated with the organization's data architecture
This measure calculates the percentage integration of information architecture with data architecture. Information architecture is the structural design of shared information…