Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask UsResource Results
-
Measure Spotlights|
"Last mile" percentage handled via a third-party provider other than parcel/post
This measure calculates last mile percentage handled via a third-party provider other than parcel/post. "Last mile" refers to delivery of the product to its final destination…
-
Measure Spotlights|
"Last mile" percentage handled via gig economy/crowdsourcing
This measure calculates last mile percentage handled via gig economy/crowdsourcing (free market system where an independent individual is selected for a specific delivery). …
-
Measure Spotlights|
"Last mile" percentage handled via a method other than in-house delivery fleet, national postal service, parcel delivery service, other third-party provider, or gig economy
This measure calculates last mile percentage handled via a method other than in-house delivery fleet, national postal service, parcel delivery service, other third-party…
-
Measure Spotlights|
Percentage of deliveries with electronic proof of delivery
This measure calculates percentage of deliveries with electronic proof (this may include customer electronic signoff, delivery snapshots, etc.) of delivery. This Supplemental…
-
Measure Spotlights|
Percentage of your logistics and warehousing annual budget dedicated to technology
This measure calculates percentage of your logistics and warehousing annual budget dedicated to technology. This Cost Effectiveness measure is intended to help companies…
-
Measure Spotlights|
Percentage of logistics and warehousing budget that is allocated to technology that is dedicated to digital transformation
This measure calculates percentage of logistics and warehousing budget that is allocated to technology that is dedicated to digital transformation. This Cost Effectiveness…
-
Measure Spotlights|
Learning budget per transportation employee
This measure calculates the learning budget per transportation employees. This Cost Effectiveness measure is intended to help companies understand this cost expenditure…
-
Measure Spotlights|
Learning budget per warehouse employee
This measure calculates the learning budget per warehouse employees. This Cost Effectiveness measure is intended to help companies understand this cost expenditure related to…
-
Measure Spotlights|
Transportation personnel turnover rate as a percentage of total work force
This measure calculates annual transportation personnel turnover rate as a percentage of total work force, for the most recent year. Labor turnover, or employee turnover rate…
-
Measure Spotlights|
Warehouse personnel turnover rate as a percentage of total work force
This measure calculates annual warehouse personnel turnover rate as a percentage of total work force, for the most recent year. Labor turnover, or employee turnover rate is a…
-
Measure Spotlights|
Transportation employee tenure in years
This measure calculates average transportation employee tenure in years. This Supplemental Information measure is intended to help companies evaluate additional variables…
-
Measure Spotlights|
Warehouse employee tenure in years
This measure calculates average warehouse employee tenure in years. This Supplemental Information measure is intended to help companies evaluate additional variables related…
-
Measure Spotlights|
Average time to proficiency in months for new transportation employees
This measure calculates average time to proficiency in months for the new transportation employees. This Supplemental Information measure is intended to help companies…
-
Measure Spotlights|
Average time to proficiency in months for new warehouse employees
This measure calculates average time to proficiency in months for the new warehouse employees. This Supplemental Information measure is intended to help companies evaluate…
-
Measure Spotlights|
Percentage of total fuel consumption that comes from renewable sources
This measure calculates percentage of total fuel consumption (used in transportation and warehousing) that comes from renewable sources. This Supplemental Information measure…