Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process "develop sourcing strategies" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Personnel cost to perform the process "develop sourcing strategies" per $1,000 purchases
This measure calculates personnel cost per $1,000 purchases to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Systems cost to perform the process "develop sourcing strategies" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Systems cost to perform the process "develop sourcing strategies" per $100,000 purchases
This measure calculates systems cost per $100,000 purchases to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Total cost to perform the process "plan and manage inbound material flow" per $1,000 revenue
This measure calculates total cost per $1,000 revenue to perform the process "plan and manage inbound material flow". The process "plan and manage inbound material flow" is…
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Measure Spotlights|
Percentage of orders delivered complete and on time (aka on time in full (OTIF))
This measure calculates the percentage of all orders that were delivered complete and within the agreed-upon time frame. It is part of a set of Process Efficiency measures…
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Measure Spotlights|
Average "last mile" vehicle capacity used when the vehicle departs its location
This measure calculates average "last mile" vehicle capacity used when the vehicle departs your location. This refers to capacity utilization when the vehicle has been loaded…
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Measure Spotlights|
Annual shrinkage as a percentage of inventory value
This measure calculates annual shrinkage as a percentage of inventory value. The costs associated with breakage, pilferage, and deterioration of inventories. This Cost…
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Measure Spotlights|
Percentage of returned product flowing through the same logistics network as primary products
This measure calculates the percentage of returned product that flows through the same logistics network as primary products—as opposed to flowing through an independent…
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Measure Spotlights|
Percentage of deliveries receiving customer complaints
This measure calculates the percentage of deliveries receiving customer complaints. This Supplemental Information measure is intended to help companies evaluate additional…
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Measure Spotlights|
Expedited costs as a percentage of freight cost
This measure calculates costs for expedited orders as a percentage of freight cost. Expedited orders are customer orders for which the actual delivery service level exceeds…
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Measure Spotlights|
Peak warehouse slot utilization
This measure calculates peak warehouse slot utilization. Warehouse slot utilization is defined as number of slots filled/total number slots in a warehouse. This Process…
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Measure Spotlights|
Percentage of total annual logistics and warehousing costs associated with the physical transportation, storage, or handling of returned product
This measure calculates percentage of total annual logistics and warehousing costs associated with the physical transportation, storage, or handling of returned product. The…
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Measure Spotlights|
"Last mile" percentage handled via in-house delivery fleet
This measure calculates last mile percentage handled via in-house delivery fleet. "Last mile" refers to delivery of the product to its final destination, typically a store,…
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Measure Spotlights|
"Last mile" percentage handled via national postal service
This measure calculates last mile percentage handled via national postal service. "Last mile" refers to delivery of the product to its final destination, typically a store,…