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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the HR function per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the total cost per "recruit, source, and select employees" full-time equivalent (FTE) employee to perform the human resources (HR) function. These…
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Measure Spotlights|
Total cost to perform the HR function per FTE that performs the process group "reward and retain employees"
This measure calculates the total cost per "reward and retain employees" full-time equivalent (FTE) employee to perform the human resources (HR) function. These FTEs focus on…
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Measure Spotlights|
Total cost to perform the HR function per FTE that performs the process group "manage employee on-boarding, development, and training"
This measure calculates total cost to perform the HR function per full time equivalent (FTE) that performs the process group "manage employee on-boarding, development, and…
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Measure Spotlights|
Percentage of qualified leads where the sale is closed
This measure calculates the percentage of qualified leads that close a sale. Qualified leads are prospective customers who have a demonstrated interest in the product or…
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Outsourced cost to perform the process "manage sales orders", "manage customer requests/inquiries", and "manage customer complaints" per call contact
This measure identifies the outsourced cost (total cost of all aspects of a process transferred to a third party, minus one-time developments/improvements of systems) on a…
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Measure Spotlights|
Overhead cost to perform the processes "manage sales orders", "manage customer service requests/inquiries", and "manage customer complaints" per inbound contact
This measure calculates, per inbound contact, overhead cost (i.e. costs that an organization cannot identify as direct costs of performing a process; these include occupancy,…
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Measure Spotlights|
Total cost to perform the processes "manage sales orders", "manage customer service requests/inquiries", and "manage customer complaints" per active customer
This measure the total costs associated with these three processes per active customer. These processes involve managing a customer before and after delivery, and obtaining…
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Measure Spotlights|
Total cost to perform the processes "manage sales orders", "manage customer service requests/inquiries", and "manage customer complaints" per inbound contact
This measure the total costs associated with these three processes per active customer. These processes involve managing a customer before and after delivery, and obtaining…
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Measure Spotlights|
Percentage of time talent acquisition employees spent on analyzing job requirements 2 years ago
This measure calculates the percentage of time talent acquisition employees spent on analyzing job requirements two years ago. This Supplemental Information measure is…
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Measure Spotlights|
Percentage of time talent acquisition employees spent on explaining the hiring process to hiring managers 2 years ago
This measure calculates the percentage of time talent acquisition employees spent on explaining the hiring process to hiring managers two years ago. This Supplemental…
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Measure Spotlights|
Percentage of time talent acquisition employees spent on posting jobs and managing external marketing 2 years ago
This measure calculates the percentage of time talent acquisition employees spent on posting jobs and managing external marketing two years ago. This Supplemental Information…
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Measure Spotlights|
Percentage of time talent acquisition employees spent on sourcing the best candidates in the market 2 years ago
This measure calculates the percentage of time talent acquisition employees spent on sourcing the best candidates in the market two years ago. This Supplemental Information…
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Measure Spotlights|
Percentage of time talent acquisition employees spent on screening and selecting the right talent for your business 2 years ago
This measure calculates the percentage of time talent acquisition employees spent on screening and selecting the right talent for your business two years ago. This…
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Measure Spotlights|
Percentage of time talent acquisition employees spent on preparing, negotiating and securing offers 2 years ago
This measure calculates the percentage of time talent acquisition employees spent on preparing, negotiating and securing offers two years ago This Supplemental Information…
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Measure Spotlights|
Percentage of time talent acquisition employees spent on administrative scheduling and follow up with candidates 2 years ago
This measure calculates the percentage of time talent acquisition employees spent on administrative scheduling and follow up with candidates two years ago. This Supplemental…