Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Job offer acceptance rate for senior management/executives
This measure calculates the job acceptance rate for senior management/executives. It determines the percentage of candidates who accept a senior management/executive position…
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Percentage of operational workers/office staff positions filled by internal promotion for the past 3 years
This measure calculates the percentage of operational workers/office staff positions (i.e. employees who do not have any management responsibility) that have been sourced by…
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Overhead cost to perform the process group "recruit, source, and select employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "recruit, source, and select employees" that comes from overhead cost. Activities in…
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Other cost to perform the process group "reward and retain employees" as a percentage of total cost to perform the process
This measure calculates the percentage of the total cost to perform the process "reward and retain employees" that comes from other cost. Activities in this process include…
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Overhead cost to perform the process group "reward and retain employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "reward and retain employees" that comes from overhead cost. Activities in this process…
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Response time in hours for non-routine "recruit, source, and select employees" inquiries
This measure determines the number of hours spent responding to non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) for the…
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Response time in hours for routine "recruit, source, and select employees" inquiries
This measure determines the number of hours spent responding to routine inquiries (i.e. those received on a regular basis that require a standard response) for the process …
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Number of monthly routine "recruit, source, and select employees" inquiries per business entity employee
This measure determines the number of monthly routine inquiries (i.e. those received on a regular basis requiring a standard response) received per business entity employee…
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Number of monthly non-routine "recruit, source, and select employees" inquiries per business entity employee
This measure determines the number of monthly non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) received per business…
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Measure Spotlights|
Percentage of "recruit, source, and select employees" inquiries received that are non-routine
This measure calculates the percentage of inquiries received for the process "recruit, source and select employees"—which consists of new hire requisition, recruiting,…
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Measure Spotlights|
Percentage of "recruit, source, and select employees" inquiries received that are routine
This measure calculates the percentage of inquiries received for the process "recruit, source and select employees"—which consists of new hire requisition, recruiting,…
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Total cost to perform the process "manage employee performance" as a percentage of the total cost to perform the process group "develop and counsel employees"
This measure calculates the percentage of total cost to perform the process group "develop and counsel employees" allocated to the process "manage employee performance"…
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Measure Spotlights|
Percentage of your organization's revenue growth over the past three years due to acquisitions
This measure calculates the total percentage of your organization’s revenue growth over the past three years due to acquisitions (part of inorganic growth) as opposed to…