Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of business entity employees that participate in approaches and activities included in KM program, initiative, or service
This measure calculates the percentage of business entity employees that participate in approaches and activities included in the knowledge management (KM) program,…
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Measure Spotlights|
Number of business entity employees per FTE that directly supports the business entity's knowledge management program
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that directly supports the business entity's knowledge management (KM)…
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Measure Spotlights|
Percentage of computer based training content developed via mobile devices
This measure calculates percentage of computer based training (training primarily conducted by the employee on a computer with no live in-person component) content developed…
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Measure Spotlights|
Percentage of computer based training content delivered via mobile devices
This measure calculates percentage of computer based training (training primarily conducted by the employee on a computer with no live in-person component) content delivered…
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Measure Spotlights|
Percentage of virtual, instructor-led classroom-based training content developed via mobile devices
This measure calculates percentage of virtual, instructor-led classroom-based training content developed via mobile devices. This Supplemental Information measure is intended…
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Measure Spotlights|
Percentage of virtual, instructor-led classroom-based training content delivered via mobile devices
This measure calculates percentage of virtual, instructor-led classroom-based training content is delivered via mobile devices. This Supplemental Information measure is…
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Measure Spotlights|
Percentage of applications that will be deployed on the cloud in the next three years (for utilities)
This measure calculates percentage of applications that will be deployed on the cloud in the next three years. This Supplemental Information measure is intended to help…
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Measure Spotlights|
Total cost to perform the activity "manage health and safety" per $1,000 revenue
This measure calculates the total cost to perform the activity "manage health and safety" per $1,000 revenue. The total cost is the sum of outsourced, overhead, personnel,…
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Measure Spotlights|
Number of FTEs that perform the activity "manage health and safety" per $1 billion revenue
This measure calculates the number of full-time-equivalents to perform the activity "manage health and safety" per $1 billion revenue. The total cost is the sum of outsourced…
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Measure Spotlights|
Time in months to break even for new or enhanced IT services for investments less than $100,000
This measure calculates the number of months it takes to get to the point where cost and revenue are even for new or enhanced IT services for investment levels less than $100…
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Measure Spotlights|
Time in months to break even for new or enhanced IT services for investments between $100,000 and $250,000
This measure calculates the number of months it takes to get to the point where cost and revenue are even for new or enhanced IT services in the $100,000–$250,000 investment…
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Measure Spotlights|
Time in months to break even for new or enhanced IT services for investments between $250,000 and $500,000
This measure calculates the number of months it takes to get to the point where cost and revenue are even for new or enhanced IT services in the $250,000–$500,00 investment…
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Measure Spotlights|
Time in months to break even for new or enhanced IT services for investments between $500,000 and $1 million
This measure calculates the number of months it takes to get to the point where cost and revenue are even for new or enhanced IT services in the $500,000–$1 million…
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Measure Spotlights|
Systems cost to perform the function "manage information technology", including depreciation/amortization, per $1,000 revenue
This measure calculates other cost per $1,000 revenue to perform the function "manage information technology," including any depreciation/amortization allocated to the fiscal…
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Measure Spotlights|
Overhead cost to perform the function "manage information technology", including depreciation/amortization, per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue to perform the function "manage information technology," including any depreciation/amortization allocated to the…