Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of journal entry line items directly linked from an internal/external system
This measure calculates percentage of journal entry line items directly linked from an internal/external system. A journal entry line item is a single transaction line in a…
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Measure Spotlights|
Percentage of journal entry line items that are automated and recurring
This measure calculates percentage of journal entry line items that are automated and recurring. A journal entry line item is a single transaction line in a journal entry…
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Measure Spotlights|
Percentage of journal entry line items sourced through methods other than manual, direct link, or automated entry
This measure calculates percentage of journal entry line items sourced through methods other than manual, direct link, or automated entry. A journal entry line item is a…
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Measure Spotlights|
Percentage of FTEs that perform the process "manage financial policies and procedures" that perform the activity "establish accounting policies"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "manage (financial) policies and procedures" that perform the activity "establish…
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Measure Spotlights|
Percentage of total accruals generated using a fully automated method
This measure calculates the percentage of total accruals generated by automated methods. An accrual is a journal entry recorded for the purpose of matching revenues and…
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Measure Spotlights|
Percentage of total accruals generated using a fully manual method
This measure calculates the percentage of total accruals generated manually. An accrual is a journal entry recorded for the purpose of matching revenues and expenses to the…
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Measure Spotlights|
Percentage of total accruals generated using both automation and manual methods
This measure calculates the percentage of total accruals generated by hybrid methods. An accrual is a journal entry recorded for the purpose of matching revenues and expenses…
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Measure Spotlights|
Percentage of FTEs who perform the process "invoice customer" who maintain customer/product master files
This measure calculates the percentage of full-time equivalent employees (FTEs) that develop and deliver customer invoices, and also create and update a record of customers…
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Measure Spotlights|
Percentage of FTEs who perform the process "invoice customer" who transmit billing data to customers
This measure calculates the percentage of full-time equivalent employees that develop and deliver customer invoices, and also provide information to customers about purchases…
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Measure Spotlights|
Percentage of FTEs who perform the process "invoice customer" who post accounts receivable entries
This measure calculates the percentage of full-time equivalent employees that develop and deliver customer invoices, and also register transactions and their scheduled…
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Measure Spotlights|
Percentage of FTEs who perform the process "invoice customer" who resolve customer billing inquiries
This measure calculates the percentage of full-time equivalent employees that develop and deliver customer invoices, and also check and solve customers' billing queries. It…
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Measure Spotlights|
Number of updates to the customer master file per FTE that performs the process "invoice customer" and maintains customer/product master files
This measure calculates the number of updates to the customer master file per full-time equivalent (FTE) employee that develops and delivers customer invoices, and also…
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Measure Spotlights|
Number of active customers per FTE that performs the process "invoice customer" and maintains customer/product master files
This measure calculates the number of active customers per full-time equivalent (FTE) employee that develops and delivers customer invoices, and also creates and updates a…
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Measure Spotlights|
Percentage of invoice line items that are denominated in a foreign currency
This measure calculates the percentage of invoice line items on an invoice that are denominated in a foreign currency. An invoice line item is a single entry on an invoice…
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Measure Spotlights|
Percentage of invoices automatically generated based on event triggers
This measure calculates the percentage of invoices automatically generated based on event triggers (e.g., shipment, delivery, installation). It is part of a set of Process…