Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Systems cost of the phase 'design and develop product/services' per $100,000 revenue
This measure calculates systems cost (per $100,000 revenue) of the phase ‘design and develop products/services,' which includes assigning resources to product/service…
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Measure Spotlights|
Systems cost to design and develop products/services per project that enters the test market products/services phase
This measure calculates systems cost to design and develop products/services per project that enters the test market products/services phase (in which prototypes are used to…
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Measure Spotlights|
Personnel cost to design and develop products/services per project that enters the test market products/services phase
This measure calculates personnel cost to design and develop products/services per project that enters the test market products/services phase (in which prototypes are used…
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Measure Spotlights|
Overhead cost of the phase 'design and develop product/services' per $1,000 revenue
This measure calculates overhead cost (per $1,000 revenue) of the phase ‘design and develop products/services,' which includes assigning resources to product/service projects…
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Measure Spotlights|
Overhead cost to design and develop products/services per projects that enters the test market products/services phase
This measure calculates overhead cost to design and develop products/services per project that enters the test market products/services phase (in which prototypes are used to…
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Measure Spotlights|
Total cost to design and develop products/services per project that enters the test market products/services phase
This measure calculates the total cost to design and develop products/services per project that enters the test market products/services phase (in which prototypes are used…
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Measure Spotlights|
Outsourced cost to design and develop products/services per project that enters the test market products/services phase
This measure calculates outsourced cost to design and develop products/services per project that enters the test market products/services phase (in which prototypes are used…
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Measure Spotlights|
Outsourced cost of the phase 'design and develop product/services' per $1,000 revenue
This measure calculates outsourced cost (per $1,000 revenue) of the phase ‘design and develop products/services,' which includes assigning resources to product/service…
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Measure Spotlights|
Systems cost of the phase 'support product manufacturing or service delivery' per $100,000 revenue
This measure calculates systems cost (per $100,000 revenue) of the phase ‘support product manufacturing or service delivery,' which are monitored by new product/service…
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Measure Spotlights|
Total cost to perform the process groups "manage employee communication" and "deliver employee communications" per $1,000 revenue
This measure calculates total cost to perform the process groups "manage employee communication" and "deliver employee communications" per $1,000 business entity revenue…
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Measure Spotlights|
Fixed asset transactions resulting from physical inventories as a percentage of total fixed asset transactions
This measure calculates the percentage of fixed asset transactions resulting from physical inventories. A fixed asset transaction would include additions, retires,…
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Measure Spotlights|
Percentage of capital projects budgeted and approved in the capital expenditure plan
This measure calculates the percentage of capital projects budgeted and approved in the site's planned budget for capital expenditures (such as property, plant, or equipment)…
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Measure Spotlights|
Systems cost of the phase 'test market for new or revised products and services' per $100,000 revenue
This measure calculates systems cost (per $100,000 revenue) of the phase 'test market for new or revised products and services,' which uses prototypes to assess the market…
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Measure Spotlights|
Personnel cost to perform the process "perform fixed-asset accounting" per fixed asset transaction
This measure calculates personnel cost to perform the process "perform fixed-asset accounting" per fixed asset transaction recorded to the sub ledger. The purpose of this…
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Measure Spotlights|
Value per invoice line item that is paid in full the first time
This measure calculates value of billed/invoiced line items paid in full the first time per billed/invoiced line item. An obligation is considered to have been paid in full…