Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process group "Plan for and align supply chain resources" per process group FTE
This measure calculates the amount of personnel cost per process group full-time equivalent employee (FTE) to perform the process group "plan for and align supply chain…
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Measure Spotlights|
Personnel cost to perform the process group "plan for and align supply chain resources" per $1,000 revenue
This measure calculates the amount of personnel cost per $1,000 revenue to perform the process group "plan for and align supply chain resources," which involves developing…
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Measure Spotlights|
Outsourced cost to perform the process group "plan for and align supply chain resources" per $1,000 revenue
This measure calculates the amount of outsourced cost per $1,000 revenue to perform the process group "plan for and align supply chain resources," which involves developing…
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Measure Spotlights|
Total cost of quality per $100,000 revenue
This measure calculates the total cost (per $100,000) revenue associated with deploying quality products and processes, including process quality as well as post mortem…
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Measure Spotlights|
Total cost to perform the HR function per FTE that performs the process group "redeploy and retire employees"
This measure calculates the total cost per "redeploy and retire employees" full-time equivalent (FTE) employee to perform the human resources (HR) function. These FTEs focus…
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Number of sales order lines per FTE performing the process group "plan for and align supply chain resources"
This measure calculates the number of sales order lines per FTE (Full Time Equivalent) performing the process group "plan for and align supply chain resources". A sales order…
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Agent voluntary attrition rate
This measure determines the agent voluntary attrition rate, which is calculated by dividing the number of agents voluntarily terminated during the reporting period by the…
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Demand/supply planning costs per $1,000 revenue
This measure calculates the costs (per $1,000 revenue) associated with forecasting, developing finished goods or end item inventory plans, and coordinating the demand/supply…
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Forecast accuracy as a percentage of units shipped
Forecast accuracy compares forecasted demand to actual demand. This measure calculates it for products and/or families for markets/distribution channels in unit measurement…
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Value added productivity per employee
This measure calculates the value added productivity (total product revenue less total material purchases) per employee. It is part of a set of Staff Productivity measures…
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Systems cost to perform the process group "plan for and align supply chain resources" per $100,000 revenue
This measure calculates the amount of systems cost per $100,000 revenue to perform the process group "plan for and align supply chain resources," which involves developing…
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Measure Spotlights|
Overhead and other costs to perform the process group "plan for and align supply chain resources" per $100,000 revenue
This measure calculates the overhead and other cost per $100,000 revenue to perform the process group "plan for and align supply chain resources," which involves developing…
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Measure Spotlights|
Percentage change in the total number of voluntary employee terminations in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the total number of voluntary employee terminations in the past 12 months (pre-Covid). Voluntary turnover (or termination)…
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Measure Spotlights|
Percentage change in the total number of involuntary employee terminations in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the total number of involuntary employee terminations in the past 12 months (pre-Covid). Involuntary turnover (or termination)…
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Measure Spotlights|
Average monthly demand forecast accuracy
This measure calculates your business entity supply chain's average monthly demand forecast accuracy. Forecast accuracy is a measurement comparing the forecasted demand to…