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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Systems cost to perform the process "define logistics strategy" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to translate customer service requirements into capacity requirements and lead-time requirements; design the…
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Measure Spotlights|
Number of sales order line items placed per FTE that performs the process "operate warehousing"
This measure calculates the number of sales order line items filled per full-time equivalent (FTE) employee who performs the process "operate warehousing," which involves…
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Measure Spotlights|
Personnel cost to perform the process "define logistics strategy" per process FTE
This measure calculates personnel cost per process full-time equivalent employee (FTE) to perform the process "define logistics strategy," which includes translating customer…
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Measure Spotlights|
Total cost to perform the process "plan and manage inbound material flow" per process FTE
This measure calculates total cost per process full-time equivalent (FTE) employee for planning, transporting, and tracking the delivery of all incoming materials; monitoring…
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Measure Spotlights|
Number of FTEs that perform the process "plan and manage inbound material flow" as a percentage of process group "manage logistics and warehousing" FTEs
This measure calculates number of full time equivalents (FTEs) that perform the process "plan and manage inbound material flow" as a percentage of process group "manage…
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Measure Spotlights|
Percentage change in perfect order performance in the past 12 months
This measure calculates percentage change in perfect order performance in the past 12 months. Perfect order performance is an approximation of the percentage of orders…
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Measure Spotlights|
Percentage of customers who can name brand in unaided recall test measured 12 months ago
This measure calculates the percentage of customers which could name the brand in an unaided recall test 12 months ago. This Process Efficiency measure is intended to help…
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Measure Spotlights|
Other cost to perform the process "operate outbound transportation" per $1,000 revenue
This measure calculates other cost (i.e. costs other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue to prepare goods for…
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Measure Spotlights|
Other cost to perform the process "operate warehousing" per $1,000 revenue
This measure calculates other cost (i.e. costs other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue for receiving, inspecting…
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Measure Spotlights|
Outsourced cost to perform the process "operate outbound transportation" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to prepare goods for delivery from a warehouse to a receiving location, which comprises activities like the…
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Measure Spotlights|
Outsourced cost to perform the process "operate warehousing" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound…
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Measure Spotlights|
Overhead cost to perform the process "operate outbound transportation" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue to prepare goods for delivery from a warehouse to a receiving location, which comprises activities like the…
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Measure Spotlights|
Overhead cost to perform the process "operate warehousing" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound…
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Measure Spotlights|
Personnel cost to perform the process "plan and manage inbound material flow" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee who performs the process "plan and manage inbound material flow," which involves…
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Measure Spotlights|
Systems cost to perform the process "operate outbound transportation" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to prepare goods for delivery from a warehouse to a receiving location, which comprises activities like the…