Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process "process payroll taxes" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the "process payroll taxes" process, which ensures regulatory and statutory compliance for payroll tax…
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Measure Spotlights|
Number of payroll disbursements processed per FTE that performs the process "manage pay"
This measure calculates the number of payroll disbursements per full-time equivalent (FTE) employee that calculates employee payroll for each pay period, including bonus runs…
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Measure Spotlights|
Number of FTEs that perform the process "manage pay" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that calculate employee payroll for each pay period, including bonus runs…
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Measure Spotlights|
Cycle time in business days to process the payroll
This measure calculates the number of business days that elapse between the HR/benefits system cut-off and the payroll transmit date. It is a Cycle Time measure that helps…
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Measure Spotlights|
Percentage of payroll disbursements that are manual checks/payments
This measure calculates the percentage of payroll disbursements that are manual checks/payments. A payroll disbursement is a transfer of funds from the payroll department to…
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Measure Spotlights|
Cycle time in business days between the time period cut-off for employees and the payroll transmit date
This measure calculates the number of business days that elapse between the time period cut-off for employees and the date that payroll is disbursed to employees and direct…
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Measure Spotlights|
Cycle time in business days to process time record data and enter into payroll system
This measure calculates the number of business days that elapse between receiving a time record from the employee and entering the data into the financial system that…
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Measure Spotlights|
Cycle time in business days to reflect a new employee in the payroll system
This measure calculates the number of business days it takes to reflect a new employee in the financial system that calculates employee wages based on factors such as taxes,…
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Measure Spotlights|
Cycle time in business days to remove a terminated employee from the payroll system
This measure calculates the number of business days it takes to remove a terminated employee from the financial system that calculates employee wages based on factors such as…
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Measure Spotlights|
Cycle time in business days to resolve a payroll error
This measure calculates the number of business days it takes to resolve a payroll error. It is part of a set of Cycle Time measures that help companies analyze the duration…
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Measure Spotlights|
Total cost to perform the process "manage pay" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the "manage pay" process, which involves calculating employee payroll for each pay period, including…
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Measure Spotlights|
Total cost to perform the process "manage pay" per payroll disbursement
This measure calculates the total cost per payroll disbursement to perform the "manage pay" process, which involves calculating employee payroll for each pay period,…
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Measure Spotlights|
Percentage of time records that are processed first time error free
This measure calculates the percentage of time records that are processed error free the first time. A time record is a single line item on an individual employee's time…
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Measure Spotlights|
Percentage of time records that are returned to the employee/field for validation and/or correction
This measure calculates the percentage of time records that are returned to the employee/field for validation and/or correction. A time record is a single line item on an…
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Measure Spotlights|
Payment errors as a percentage of total payroll disbursements
This measure calculates the percentage of total payroll disbursements that have payment errors. A payroll disbursement is a transfer of funds from the payroll department to…