Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Percentage of process architecture integrated with the organization's data architecture
This measure calculates the percentage integration of process architecture with data architecture. Process architecture reflects the design and structure of general process…
-
Measure Spotlights|
Percentage of enterprise architecture integrated with the organization's data architecture
This measure calculates the percentage integration of enterprise architecture with data architecture. Enterprise Architecture concerns itself with defining, organising,…
-
Measure Spotlights|
Percentage of information architecture integrated with the organization's data architecture
This measure calculates the percentage integration of information architecture with data architecture. Information architecture is the structural design of shared information…
-
Measure Spotlights|
Average backlog of application break/fix requests for the current year
This measure calculates the average backlog of application break/fix requests for the current year. It is part of a set of Supplemental Information measures that help…
-
Measure Spotlights|
Average time in weeks to deploy a new release into the production environment
This measure calculates the average number of weeks it takes to deploy a new release into the production environment. It is part of a set of Cycle Time measures that help…
-
Measure Spotlights|
Average time in weeks to make a change to the production environment
This measure calculates the average number of weeks it takes to make a change to the production environment. It is part of a set of Cycle Time measures that help companies…
-
Measure Spotlights|
Average time in hours to resolve highest priority application break/fix problems (current year)
This measure calculates the average number of hours it takes to resolve the highest priority application break/fix problems for the current year. It tracks the time between…
-
Measure Spotlights|
Other cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deliver and support information technology…
-
Measure Spotlights|
Level of FTE experience in years for the process group "deliver and support information technology services"
This measure evaluates the level of full-time equivalent (FTE) employee experience in years for the process group "deliver and support information technology services," which…
-
Measure Spotlights|
Level of FTE experience in years for the process group "deploy information technology solutions"
This measure evaluates the level of full-time equivalent (FTE) employee experience in years for the process group "deploy information technology solutions," which introduces…
-
Measure Spotlights|
Level of FTE experience in years for the process group "develop and maintain information technology solutions"
This measure evaluates the level of full-time equivalent (FTE) employee experience in years for the process group "develop and maintain information technology solutions,"…
-
Measure Spotlights|
Number of break/fix requests requiring rework as a percentage of average backlog for the current year
This measure calculates the number of break/fix requests requiring rework as a percentage of average backlog for the current year. It is part of a set of Process Efficiency…
-
Measure Spotlights|
Number of development projects for the current year between $1 million and $100 million
This measure calculates the number of development projects for the current year in the $1 million–$100 million range. It is part of a set of Supplemental Information measures…
-
Measure Spotlights|
Outsourced cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deliver and support information technology…
-
Measure Spotlights|
Outsourced cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deploy information technology solutions,"…