Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Level of FTE experience in years for the process group "manage business resiliency and risk"
This measure calculates the average level of experience, measured in years, for full-time equivalent employees (FTEs) who perform the process group "manage business…
-
Measure Spotlights|
Level of FTE experience in years for the process group "manage the business of information technology"
This measure evaluates the level of full-time equivalent (FTE) employee experience in years for the process group "manage the business of information technology," which…
-
Measure Spotlights|
Number of external service provider FTEs who perform the function "manage information technology" per $1 billion revenue
This measure calculates the number of external service provider full-time equivalent employees (FTEs) per $1 billion revenue that perform the function "manage information…
-
Measure Spotlights|
Number of FTEs that perform IT processes per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) who perform the function "manage information technology" per $1 billion revenue. The Function "manage…
-
Measure Spotlights|
Number of end users serviced by the IT function per IT function FTE
This measure calculates the number of end users per IT function FTE. IT end users (or IT customers) are all internal users of the business entity's IT systems. IT function…
-
Measure Spotlights|
Number of IT FTEs that perform the process group "manage business resiliency and risk" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "manage business resiliency and risk."…
-
Measure Spotlights|
Number of IT FTEs that perform the process group "manage the business of information technology" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "manage the business of information…
-
Measure Spotlights|
Other cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per $100,000 revenue
This measure calculates costs other than personnel, systems, overhead, and outsourced to perform the process group "manage business resiliency and risk" per $100,000 revenue…
-
Measure Spotlights|
Other cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process group "manage the business of information technology,"…
-
Measure Spotlights|
Outsourced cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost including depreciation/amortization to perform the process group "manage business resiliency and risk", per $100,000 business entity…
-
Measure Spotlights|
Outsourced cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process group "manage the business of information technology…
-
Measure Spotlights|
Overhead cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (direct and/or allocated to the site) including depreciation/amortization to perform the process group "manage business resiliency and…
-
Measure Spotlights|
Overhead cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process group "manage the business of information technology,"…
-
Measure Spotlights|
Percentage of FTEs who perform the function "manage information technology" who are external service providers
This measure calculates the percentage of "manage information technology" full-time equivalent employees (FTEs) who are external service providers (e.g., contractors or…
-
Measure Spotlights|
Percentage of IT budget, including depreciation/amortization, allocated to the process group "manage business resiliency and risk"
This measure calculates IT budget allocated to the process group "manage business resiliency and risk" as a percentage of total IT budget, including depreciation/amortization…