Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of FTEs that perform the process "manage and maintain employee data" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) per $1 billion business entity revenue that perform the process "manage and maintain employee data". The…
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Measure Spotlights|
Number of FTEs that perform the process "manage human resource information systems (HRIS)" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) per $1 billion business entity revenue that perform the process "manage human resource information systems …
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Measure Spotlights|
Number of FTEs that perform the process "develop and manage employee metrics" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) per $1 billion business entity revenue that perform the process "develop and manage employee metrics". The…
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Measure Spotlights|
Percentage of FTEs that perform the process group "manage employee information" that perform the process "manage employee inquiry process"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "manage employee information" that perform the process "manage…
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Measure Spotlights|
Percentage of FTEs that perform the process group "manage employee information" that perform the process "manage and maintain employee data"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "manage employee information" that perform the process "manage and…
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Measure Spotlights|
Percentage change in average time in days to fulfill an ad hoc information request in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in average time in days to fulfill an ad hoc information request in the past 12 months (pre-Covid). This Supplemental Information…
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Measure Spotlights|
Average backlog of application break/fix requests for the current year
This measure calculates the average backlog of application break/fix requests for the current year. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Average time in weeks to deploy a new release into the production environment
This measure calculates the average number of weeks it takes to deploy a new release into the production environment. It is part of a set of Cycle Time measures that help…
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Measure Spotlights|
Average time in weeks to make a change to the production environment
This measure calculates the average number of weeks it takes to make a change to the production environment. It is part of a set of Cycle Time measures that help companies…
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Measure Spotlights|
Average time in hours to resolve highest priority application break/fix problems (current year)
This measure calculates the average number of hours it takes to resolve the highest priority application break/fix problems for the current year. It tracks the time between…
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Measure Spotlights|
Other cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deliver and support information technology…
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Measure Spotlights|
Level of FTE experience in years for the process group "deliver and support information technology services"
This measure evaluates the level of full-time equivalent (FTE) employee experience in years for the process group "deliver and support information technology services," which…
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Measure Spotlights|
Level of FTE experience in years for the process group "deploy information technology solutions"
This measure evaluates the level of full-time equivalent (FTE) employee experience in years for the process group "deploy information technology solutions," which introduces…
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Measure Spotlights|
Level of FTE experience in years for the process group "develop and maintain information technology solutions"
This measure evaluates the level of full-time equivalent (FTE) employee experience in years for the process group "develop and maintain information technology solutions,"…
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Measure Spotlights|
Number of break/fix requests requiring rework as a percentage of average backlog for the current year
This measure calculates the number of break/fix requests requiring rework as a percentage of average backlog for the current year. It is part of a set of Process Efficiency…