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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of IT budget, including depreciation/amortization, allocated to the process group "deploy information technology solutions"
This measure calculates the percentage of IT budget, including depreciation/amortization, that is allocated to the process group "deploy information technology solutions,"…
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Measure Spotlights|
Percentage of IT budget, including depreciation/amortization, allocated to the process group "develop and maintain information technology solutions"
This measure calculates the percentage of IT budget, including depreciation/amortization, allocated to the process group "develop and maintain information technology…
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Measure Spotlights|
Overhead cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deliver and support information technology…
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Measure Spotlights|
Other cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deliver and support information technology…
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Measure Spotlights|
Outsourced cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deliver and support information technology…
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Measure Spotlights|
Outsourced cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deploy information technology solutions,"…
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Measure Spotlights|
Outsourced cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop and maintain information technology…
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Measure Spotlights|
Systems cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deliver and support information technology…
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Measure Spotlights|
Systems cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deploy information technology solutions," which…
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Measure Spotlights|
Systems cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop and maintain information technology…
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Measure Spotlights|
Average time in weeks to fulfill a simple information need
This measure calculates the average number of weeks it takes to fulfill a simple information need. A simple need is defined as one that merely needs a commercial or purchased…
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Measure Spotlights|
Percentage of IT FTEs performing IT processes that perform deskside (local) support
This measure calculates the percentage of IT full-time equivalent employees (FTEs) performing IT processes that perform deskside (i.e. local) support. It is part of a set of…
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Measure Spotlights|
Percentage of IT FTEs performing user support roles that perform helpdesk (remote) support
This measure calculates the percentage of IT full-time equivalent employees (FTEs) performing user support roles that perform helpdesk (i.e. remote) support. It is part of a…
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Measure Spotlights|
Percentage of legacy applications already moved to cloud technology
This measure calculates the percentage of legacy applications that have already been moved to cloud technology. It is part of a set of Supplemental Information measures that…
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Measure Spotlights|
Number of development projects for the current year less than $100,000
This measure calculates their number of development projects for the current year that cost less than $100,000. It is part of a set of Supplemental Information measures that…