Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization) per $1,000 revenue to perform the process group "deliver and support information technology…
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Measure Spotlights|
Total cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization) per $1,000 revenue to perform the process group "deploy information technology solutions," which…
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Measure Spotlights|
Personnel cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per $1,000 revenue
This measure calculates personnel cost (including depreciation/amortization) per $1,000 revenue to perform the process group "develop and maintain information technology…
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Measure Spotlights|
Total cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization) per $1,000 revenue to perform the process group "develop and maintain information technology…
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Measure Spotlights|
Systems cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deliver and support information technology…
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Measure Spotlights|
Systems cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deploy information technology solutions," which…
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Measure Spotlights|
Systems cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop and maintain information technology…
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Measure Spotlights|
Average time in weeks to fulfill a simple information need
This measure calculates the average number of weeks it takes to fulfill a simple information need. A simple need is defined as one that merely needs a commercial or purchased…
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Measure Spotlights|
Personnel cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per process FTE
This measure calculates personnel cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per process…
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Measure Spotlights|
Personnel cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per process FTE
This measure calculates personnel cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per process full-time…
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Measure Spotlights|
Personnel cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per process FTE
This measure calculates personnel cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per process…
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Measure Spotlights|
Total cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per process FTE
This measure calculates Total cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per process full…
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Measure Spotlights|
Total cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per process FTE
This measure calculates total cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per process full-time…
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Measure Spotlights|
Total cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per process FTE
This measure calculates total cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per process full…
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Measure Spotlights|
Percentage of IT FTEs performing IT processes that perform deskside (local) support
This measure calculates the percentage of IT full-time equivalent employees (FTEs) performing IT processes that perform deskside (i.e. local) support. It is part of a set of…