Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Level of FTE experience in years for the process group "deliver and support information technology services"
This measure evaluates the level of full-time equivalent (FTE) employee experience in years for the process group "deliver and support information technology services," which…
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Measure Spotlights|
Level of FTE experience in years for the process group "deploy information technology solutions"
This measure evaluates the level of full-time equivalent (FTE) employee experience in years for the process group "deploy information technology solutions," which introduces…
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Measure Spotlights|
Level of FTE experience in years for the process group "develop and maintain information technology solutions"
This measure evaluates the level of full-time equivalent (FTE) employee experience in years for the process group "develop and maintain information technology solutions,"…
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Measure Spotlights|
Average time in hours to resolve highest priority application break/fix problems (current year)
This measure calculates the average number of hours it takes to resolve the highest priority application break/fix problems for the current year. It tracks the time between…
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Measure Spotlights|
Percentage of IT budget, including depreciation/amortization, allocated to the process group "deliver and support information technology services"
This measure calculates the percentage of IT budget, including depreciation/amortization, allocated to the process group "deliver and support information technology services,…
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Measure Spotlights|
Percentage of IT budget, including depreciation/amortization, allocated to the process group "deploy information technology solutions"
This measure calculates the percentage of IT budget, including depreciation/amortization, that is allocated to the process group "deploy information technology solutions,"…
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Measure Spotlights|
Percentage of IT budget, including depreciation/amortization, allocated to the process group "develop and maintain information technology solutions"
This measure calculates the percentage of IT budget, including depreciation/amortization, allocated to the process group "develop and maintain information technology…
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Measure Spotlights|
Overhead cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deliver and support information technology…
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Measure Spotlights|
Other cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deliver and support information technology…
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Measure Spotlights|
Outsourced cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deliver and support information technology…
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Measure Spotlights|
Outsourced cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deploy information technology solutions,"…
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Measure Spotlights|
Outsourced cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop and maintain information technology…
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Measure Spotlights|
Systems cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deliver and support information technology…
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Measure Spotlights|
Systems cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deploy information technology solutions," which…
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Measure Spotlights|
Systems cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop and maintain information technology…