Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process "process accounts receivable (AR)" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…
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Measure Spotlights|
Number of receipts processed per FTE that performs the process "process accounts receivable (AR)"
This measure calculates the number of receipts processed per full-time equivalent (FTE) employee that processes payments due from customers, including all funds received,…
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Measure Spotlights|
Personnel cost to perform the process "invoice customer" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "invoice customer," which involves preparing detailed reports of customer purchases and…
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Measure Spotlights|
Personnel cost to perform the process "manage and process collections" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "manage and process collections," which consists of posting entries to respective accounts,…
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Measure Spotlights|
Personnel cost to perform the process "process accounts receivable (AR)" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the "process accounts receivable (AR)" process, which processes payments due…
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Measure Spotlights|
Personnel cost to perform the process "process customer credit" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the "process customer credit" process which evaluates customers' credit-worthiness, typically in…
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Measure Spotlights|
Percentage of total T&E expenditures made using cash advances
This measure calculates the percentage of total travel and entertainment (T&E) expenditures made using cash advances. A cash advance is the process by which an employee…
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Measure Spotlights|
Number of fixed assets managed per FTE that performs the process "perform fixed-asset accounting"
This measure calculates the number of fixed assets managed per full-time equivalent (FTE) employee that manages and accounts for fixed asset transactions, including additions…
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Number of FTEs that perform the fixed assets cycle per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the fixed assets cycle. A fixed asset is a long-term asset,…
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Measure Spotlights|
Number of journal entry line items for fixed asset transactions per FTE that performs the process "perform fixed-asset accounting"
This measure calculates the number of journal entry line items for fixed asset transactions (i.e. additions, retires, adjustments, transfers, and other entries, such as…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "perform fixed asset accounting"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the process "perform fixed asset accounting," which…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the fixed assets cycle
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the fixed assets cycle. A fixed asset is a long-term asset…
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Measure Spotlights|
Total cost to perform the fixed assets cycle per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the fixed assets cycle. A fixed asset is a long-term asset (e.g., property, plant, or equipment) not…
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Measure Spotlights|
Number of FTEs that perform the process "perform fixed-asset accounting" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that manage and account for fixed asset transactions, including additions,…
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Measure Spotlights|
Total cost to perform the process "perform fixed-asset accounting" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process "perform fixed-asset accounting," which consists of managing and accounting for fixed asset…