Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of sales order line items requiring no human intervention to create, modify, or fulfill
This measure calculates the percentage of sales order line items that required no manual intervention to create, modify, or fulfill. A sales order line item is an individual…
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Measure Spotlights|
Percentage of total annual sales revenue attributable to sales completed on social media
A major part of the process "manage sales orders" involves companies monitoring sales performance across different platforms. This measure calculates the percentage of total…
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Measure Spotlights|
Percentage of total annual sales revenue attributable to sales completed on mobile applications
A major part of the process "manage sales orders" involves companies monitoring sales performance across different platforms. This measure calculates the percentage of total…
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Measure Spotlights|
Percentage of total annual sales revenue attributable to sales completed through traditional face-to-face channels
A major part of the process "manage sales orders" involves companies monitoring sales performance across different platforms. This measure calculates the percentage of total…
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Measure Spotlights|
Percentage of total annual sales revenue attributable to sales completed through human-assisted channels other than face-to-face contact
A major part of the process "manage sales orders" involves companies monitoring sales performance across different platforms. This measure calculates the percentage of total…
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Measure Spotlights|
Percentage of total annual sales revenue attributable to sales completed through digital channels other than social media, website, or mobile applications
A major part of the process "manage sales orders" involves companies monitoring sales performance across different platforms. This measure calculates the percentage of total…
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Measure Spotlights|
Percentage of customer accounts set up for automatic cash application
This measure helps companies calculate the percentage of customer accounts that are set up for automatic cash application, a process in which cash receipts from customers are…
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Measure Spotlights|
Percentage of total annual revenue from generating variants in engineering
This measure calculates, for engineer to order models, the percentage of total annual revenue from generating variants in engineering. This Supplemental Information measure…
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Measure Spotlights|
Number of FTEs for product development phases per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that work on the "develop and manage products and services" function…
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Measure Spotlights|
Cycle time in days to perform the process "manage sales orders"
This measure calculates cycle time in days to perform the process "manage sales orders." The Process "manage sales orders" includes [Taking, receiving, processing, and…
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Measure Spotlights|
Percentage change in average time to launch manufacturing for a new product in the past 12 months
This measure calculates percentage change in average time to launch manufacturing for a new product in the past 12 months. This Supplemental Information measure is intended…
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Measure Spotlights|
Average time to launch manufacturing for a new product
This measure calculates average time to launch manufacturing for a new product. This Cycle Time measure is intended to help companies analyze this duration related to the…
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Measure Spotlights|
Average time to launch manufacturing for a new product measured 12 months ago
This measure calculates average time to launch manufacturing for a new product measured 12 months ago. This Cycle Time measure is intended to help companies analyze this…
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Measure Spotlights|
Total cost to carry out product development phases per $1,000 revenue
This measure calculates the total cost for product development per $1,000 revenue. It is part of a set of Cost Effectiveness measures that help companies understand all cost…
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Measure Spotlights|
Number of FTEs for the phase 'design and develop product/services' per $1 billion revenue
This measure calculates the number of full-time equivalent (FTE) employees per $1 billion revenue for the ‘design and develop products/services,' which includes assigning…