Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of new idea development from internal sources
This measure calculates the percentage of new ideas developed from internal sources. It is part of a set of Process Efficiency measures that help companies optimize the…
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Measure Spotlights|
Percentage of new ideas from external sources
This measure calculates the percentage of new ideas for products/services that come from external sources (e.g., clients/customers, competitors, consultants, partners, and…
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Measure Spotlights|
Average percentage variance from budget for existing product/service extension projects
This measure is calculated by taking the sum of the absolute value of monthly budget variances for existing product/service extensions and dividing that by 12. An existing…
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Measure Spotlights|
Average time-to-profitability in months for existing product/service improvement and extension projects
This measure calculates the average number of months that elapse from the start of the "design and develop product/service" process (when resources are first assigned) to the…
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Measure Spotlights|
Average percentage variance from budget for existing product/service improvement projects
This measure is calculated by taking the sum of the absolute value of monthly budget variances for existing product/service improvements and dividing that by 12. An existing…
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Measure Spotlights|
Average percentage variance from budget for new product/service development projects
This measure is calculated by taking the sum of the absolute value of monthly budget variances for new product/service development and dividing that by 12. It is part of a…
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This measure calculates the average cost of an existing product or service improvement/extension project from the time it starts as an idea up through its initial set of…
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Measure Spotlights|
Average project cost of new product/service developments from start of design and develop product/service process through support product manufacturing or service delivery process
This measure calculates the average cost to develop a new product or service from the time it starts as an idea up through its initial set of commercial runs,. "Which are…
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Measure Spotlights|
Number of product/service extensions generated per FTE that carries out the phase 'generate new product/service ideas'
This measure calculates the number of product/service extensions generated per full-time equivalent (FTE) employee dedicated to the ‘generate new product and service ideas'…
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Measure Spotlights|
Number of product/service improvements generated per FTE that carries out the phase 'generate new product/service ideas'
This measure calculates the number of product/service improvements generated per full-time equivalent (FTE) employee dedicated to the ‘generate new product and service ideas'…
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Measure Spotlights|
Number of new product/service development concepts per FTE that performs the phase 'generate new product/service ideas'
This measure calculates the number of new product/service development concepts generated per full-time equivalent (FTE) employee dedicated to the ‘generate new product…
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Measure Spotlights|
Percentage of existing product/service extension projects launched on budget
This measure calculates the percentage of existing product/service extension projects completed and made ready for marketing/sale within or on budget, relative to the budget…
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Measure Spotlights|
Percentage of existing product/service extension projects launched on time
This measure calculates the percentage of existing product/service extension projects completed and made ready for marketing/sale on time, relative to the launch date…
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Measure Spotlights|
Percentage of existing product/service improvement and extension projects launched on time
This measure calculates the percentage of existing product/service improvement and extension projects completed and made ready for marketing/sale on time, relative to the…
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Measure Spotlights|
Percentage of new product/service development projects launched on budget
This measure calculates the percentage of new product/service development projects that are completed and made ready for marketing/sale within or on budget, relative to the…