Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost of the phase 'generate new product/service ideas per concept (pre-design phase)
This measure calculates the total cost per concept (pre-design phase) of the phase ‘generate new product/service ideas,' which involves identifying potential improvements…
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Measure Spotlights|
Percentage of external ideas from clients/customers
This measure calculates the percentage of external ideas for products/services that come from clients/customers. It is part of a set of Supplemental Information measures that…
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Measure Spotlights|
Percentage of external ideas from competitors
This measure calculates the percentage of external ideas for products/services that come from competitors. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Percentage of external ideas from consultants
This measure calculates the percentage of external ideas for products/services that come from consultants. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Percentage of external ideas from other sources
This measure calculates the percentage of external ideas for products/services that come from sources other than clients/customers, competitors, consultants, partners, or…
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Measure Spotlights|
Percentage of external ideas from partners
This measure calculates the percentage of external ideas for products/services that come from partners. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Number of existing product/service improvement and extension concepts per FTE that carries out the phase 'generate new product/service ideas'
This measure calculates the number of existing product/service improvement and extension project ideas generated per new product/service ideas full-time equivalent (FTE)…
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This measure calculates the number of existing product/service improvement and extension projects generated per full-time equivalent (FTE) employee involved from the start of…
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Measure Spotlights|
Number of existing product/service improvement and extension projects per $1 billion revenue
This measure identifies the number of pre-design concepts that are existing product/service improvements and extensions per $1 billion revenue. Existing product/service…
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This measure calculates the number of new product/service development projects per full-time equivalent employee involved from the start of the design and develop product…
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Measure Spotlights|
Ratio of the number of projects to concepts in the pre-design phase for existing product/service extensions and improvements
This measure calculates the ratio of projects to concepts in the pre-design phase for existing product/service extensions and improvements. Existing product/service…
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Measure Spotlights|
Ratio of the number of projects to concepts in the pre-design phase for new product/service developments
This measure calculates the ratio of projects to concepts in the pre-design phase for new product/service developments. It is part of a set of Process Efficiency measures…
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Measure Spotlights|
Ratio of the total numbers of projects to pre-design concepts
This measure calculates the ratio of projects to concepts in the pre-design phase for all projects, including new product/service development projects, new/existing product…
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Measure Spotlights|
Number of concepts in the pre-design phase that are existing product/service improvements and extensions per $1 billion revenue
This measure identifies the number of pre-design concepts that are existing product/service improvements and extensions per $1 billion revenue. Existing product/service…
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Measure Spotlights|
Number of concepts in the pre-design phase that are new product/service developments per $1 billion revenue
This measure identifies the number of pre-design concepts that are new product/service developments per $1 billion revenue. By monitoring the types of concepts in this phase,…