Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of overall HR staff time spent on work force planning
This measure calculates the percentage of overall HR staff time spent on work force planning. Work force planning requires an organization to compare the size and makeup of…
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Measure Spotlights|
Risk assessment cost as a percentage of total cost to perform the process "establish internal controls, policies, and procedures"
This measure calculates risk assessment cost as a percentage of the total cost to form rules and regulations that ensure achievement in the areas of laws, regulations, and…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" as a percentage of the total cost to perform the process group "develop and counsel employees"
This measure calculates the percentage of total cost to perform the process group "develop and counsel employees" allocated to the process "manage employee performance"…
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Measure Spotlights|
Cycle time in days to deploy change in enabling technology
This measure calculates the number of days to it takes to deploy change in enabling (i.e. compliance) technology. It is part of a set of Cycle Time measures that help…