Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage error for the inventory cost forecast
This measure calculates the inventory cost forecasting percentage error. It is calculated as the absolute value of ((Projected – Actual inventory cost) / Actual inventory…
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Measure Spotlights|
Systems cost to perform the process "perform planning/budgeting/forecasting" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process "perform planning/budgeting/forecasting," which involves developing periodic plans, budgets,…
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Measure Spotlights|
Overhead and other costs to perform the process "perform planning/budgeting/forecasting" per $100,000 revenue
This measure calculates overhead and other cost per $100,000 business entity revenue to perform the process "perform planning/budgeting/forecasting". Overhead cost refers to…
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Measure Spotlights|
Percentage of financial forecast created through touchless processing
This measure calculates percentage of the financial forecast that is created through touchless processing. This Process Efficiency measure is intended to help companies…
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Measure Spotlights|
Systems cost to perform the process "perform planning/budgeting/forecasting" per process FTE
This measure calculates business entity's systems cost (direct and/or allocated to your business entity) to perform the process "perform planning/budgeting/forecasting" per…
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Measure Spotlights|
Overhead and other costs to perform the process "perform planning/budgeting/forecasting" per process FTE
This measure calculates the overhead and other costs (costs other than personnel, systems, overhead, and outsourced) to perform the process "perform planning/budgeting…
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Measure Spotlights|
Outsourced cost to perform the process "perform planning/budgeting/forecasting" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process "perform planning/budgeting/forecasting," which involves developing periodic plans, budgets,…
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Measure Spotlights|
Percentage error for the personnel cost forecast
This measure calculates total personnel expense forecasting percentage error. It is calculated as the absolute value of ((Projected – Actual personnel expense) / Actual…
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Percentage of total cost for knowledge management program, initiative, or service allocated to personnel (contractor) costs directly associated with KM
This measure calculates the percentage of total cost for the knowledge management (KM) program, initiative, or service allocated to personnel (contractor) costs directly…
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Measure Spotlights|
Percentage of total cost for knowledge management program, initiative, or service allocated to external/outsourcing costs directly associated with KM
This measure calculates the percentage of total cost for the knowledge management (KM) program, initiative, or service allocated to external/outsourcing costs directly…
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Measure Spotlights|
Percentage of total cost for knowledge management program, initiative, or service allocated to systems costs for KM applications, platforms, and related technology
This measure calculates percentage of total cost for knowledge management (KM) program, initiative, or service allocated to systems costs for KM applications, platforms, and…
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Measure Spotlights|
Percentage of total cost for knowledge management program, initiative, or service allocated to KM meetings, events, marketing, and training
This measure calculates the percentage of total cost for the knowledge management (KM) program, initiative, or service allocated to KM meetings, events, marketing, and…
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Measure Spotlights|
Percentage of total cost for knowledge management program, initiative, or service allocated to other KM costs
This measure calculates the percentage of total cost for the knowledge management (KM) program, initiative, or service allocated to other KM costs. KM is responsible for…
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Measure Spotlights|
Total cost, excluding overhead cost, for the business entity's knowledge management program per $1,000 revenue
This measure calculates the total cost, excluding overhead cost, for the business entity's knowledge management (KM) program, per $1,000 revenue. KM is responsible for…
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Measure Spotlights|
Personnel (contractor) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
This measure calculates the organization's expenditure in personnel (contractor) costs directly associated with leading, managing, and supporting the knowledge management (KM…