Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of "develop and manage HR planning, policies, and strategies" inquiries received via e-mail
This measure calculates the percentage of inquiries received via e-mail for the process "develop and manage HR planning, policies, and strategies," which consists of…
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Measure Spotlights|
Percentage of "develop and manage HR planning, policies, and strategies" inquiries received via face-to-face
This measure calculates the percentage of inquiries received via face-to-face for the process "develop and manage HR planning, policies, and strategies," which consists of…
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Measure Spotlights|
Percentage of "develop and manage HR planning, policies, and strategies" inquiries received via phone
This measure calculates the percentage of inquiries received via phone for the process "develop and manage HR planning, policies, and strategies," which consists of workforce…
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Measure Spotlights|
Percentage of overall HR staff time spent on work force planning
This measure calculates the percentage of overall HR staff time spent on work force planning. Work force planning requires an organization to compare the size and makeup of…
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Measure Spotlights|
Percentage of funding for KM applications, platforms, or technologies from another source or group
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from another source or group. KM is the…
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Measure Spotlights|
Employee retention rate
This measure calculates employee retention rate. This is defined as the number of employees at the end of the year that were present at the beginning of the year, divided by…
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Measure Spotlights|
Percentage of the total value of purchases allocated among the following submission method: other
This measure calculates the percentage of the total value of purchases that are made through other methods. It is important for businesses to identify other methods being…
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Measure Spotlights|
Percentage of total value of purchases allocated among the following purchase arrangement type: other
This measure calculates the percentage of the total value of purchases that is allocated to other purchase arrangements. If a business entity has other ways to purchase their…
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Measure Spotlights|
Number of FTEs dedicated to retail buying and merchandising activities per $1 billion revenue
This measure calculates the total number of full-time equivalent employees (FTEs) per $1 billion revenue that perform retail buying and merchandising activities, which…