Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
This measure calculates average time in calendar days (including weekends) to close an identified skill or capability gap in behavioral skills (e.g., agility, adaptability to…
-
This measure calculates average time in calendar days (including weekends) to close an identified skill or capability gap in business skills (e.g., analytics, business acumen…
-
Measure Spotlights|
Average time in calendar days (including weekends) to close an identified skill or capability gap in leadership skills through training
This measure calculates average time in calendar days (including weekends) to close an identified skill or capability gap in leadership skills through training. Cycle time is…
-
Measure Spotlights|
Percentage of workforce that exclusively works from home/remotely
This measure calculates the percentage of workforce that works from home/remotely exclusively. Remote employees are those who have a work arrangement whereby they do not…
-
Measure Spotlights|
Percentage of workforce that exclusively works at an employer provided workspace
This measure calculates the percentage of workforce that works at an employer provided workspace exclusively. This Supplemental Information measure is intended to help…
-
Measure Spotlights|
Learning budget per business entity employee
This measure calculates the budget allocated to learning for the 12-month period per business entity employee. This measure is part of a set of Cost Effectiveness measures…
-
Measure Spotlights|
Percentage of IT operating costs, excluding depreciation/amortization, dedicated to manage IT resilience and risk
This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to the process “manage IT resilience and risk" which involves…
-
Measure Spotlights|
Percentage of training programs developed through other channels
This measure calculates the percentage of training programs developed through channels other than internal, external, or partnerships with external specialists. As part of a…
-
Measure Spotlights|
Percentage of training programs developed through partnerships with external specialists
This measure calculates the percentage of training programs developed through partnerships with external specialists. As part of a set of Supplemental Information measures,…
-
Measure Spotlights|
Personnel cost to perform the process "develop and train employees" per $1,000 revenue
This measure calculates personnel cost per $1,000 business entity revenue to perform the process group "develop and train employees". Personnel cost refers to employee…
-
Measure Spotlights|
Personnel cost to perform the process "develop and train employees" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "develop and train employees". Personnel cost refers to employee personnel…
-
Measure Spotlights|
Number of business entity employees per FTE that performs the process "develop and train employees"
This measure calculates the number of business entity employees per total number of full time equivalents (FTEs) that perform the process "develop and train employees". The…
-
Measure Spotlights|
Number of FTEs that perform the process "develop and train employees" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) that perform the process "develop and train employees" per $1 billion revenue of business entity. The Process …
-
Measure Spotlights|
Outsourced cost to perform the process "develop and train employees" as a percentage of total process cost
This measure calculates the outsourced cost to perform the process "develop and train employees" as a percentage of total process cost. Outsourced cost refers to the total…
-
Measure Spotlights|
Percentage of learning days delivered using computer based training
This measure calculates percentage of per employee learning days which are delivered using computer based training. Learning days are simply the average number of days in a…