Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of FTEs that perform IT development and maintenance per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) who perform IT development and maintenance per $1 billion revenue. IT development and maintenance…
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Measure Spotlights|
Number of FTEs that perform IT operations per $1 billion revenue
This measure calculates total full time equivalents (FTEs) who perform the process groups "deploy information technology solutions" and "deliver and support information…
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Measure Spotlights|
Number of FTEs that perform IT planning and management per $1 billion revenue
This measure calculates average number of full time equivalents (FTEs) who perform the process groups "manage the business of information technology", "Develop and manage IT…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "develop and manage IT customer relationships"
This measure calculates the percentage of IT full-time equivalent employees (FTEs) who perform the process group "develop and manage IT customer relationships," which manages…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "manage enterprise information"
This measure calculates the percentage of IT full-time equivalent employees (FTEs) who perform the process group "manage enterprise information," which consists of…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "develop and maintain information technology solutions"
This measure calculates the percentage of IT full-time equivalent employees (FTEs) who produce, develop and test new, enhanced, and improved solutions; enable services that…
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to operating/maintaining the business
This measure calculates the percentage of total IT cost, excluding depreciation/amortization for capital expenses on assets acquired during current period, allocated to…
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Measure Spotlights|
Internal personnel cost, including benefits, as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of internal personnel (including benefits) as a percentage of the total IT cost. Personnel cost refers to employee personnel compensation …
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Measure Spotlights|
On-premise software cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of on-premise software (including what is delivered via private clouds; including operating systems, middleware such as database management…
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Measure Spotlights|
Hardware cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of hardware (processors and storage including those part of private clouds) as a percentage of the total IT cost. Total IT Cost or Budget …
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Measure Spotlights|
Cycle time in hours to reconcile a single bank account
This measure calculates the number of hours it takes to reconcile a single bank account. It is part of a set of Cycle Time measures that help companies analyze the duration…
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Measure Spotlights|
Number of FTEs that perform the process group "manage treasury operations" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "manage treasury operations," which consists…
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Measure Spotlights|
Average cycle time in hours to develop a short-term cash flow forecast
This measure calculates the average number of hours it takes to develop a short-term cash flow forecast. It is part of a set of Cycle Time measures that help companies…
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Measure Spotlights|
Average cycle time in hours for the organization to concentrate/physically pool cash and establish a daily cash position
This measure calculates the average number of hours it takes for the organization to concentrate/physically pool cash and establishes a daily cash position. It is part of a…
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Measure Spotlights|
Average cycle time in minutes for the organization to concentrate/physically pool cash and establish a daily cash position
This measure calculates average cycle time in minutes for the organization to concentrate/physically pool cash and establish a daily cash position. This Cycle Time measure is…