Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Outside consultants as a percentage of risk assessment cost
This measure calculates outside consultants as a percentage of risk assessment cost. Risk assessments help companies determine the possibility that a specified undesirable…
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Measure Spotlights|
Percentage of independent members on the compensation committee
This measure calculates percentage of independent members on the compensation committee. It is part of a set of Supplemental Information measures that help companies evaluate…
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Measure Spotlights|
Percentage of independent members on the governance committee
This measure calculates percentage of independent members on the governance committee. It is part of a set of Supplemental Information measures that help companies evaluate…
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Measure Spotlights|
Percentage of independent, outside directors on the board
This measure calculates percentage of independent, outside directors on the board. It is part of a set of Supplemental Information measures that help companies evaluate…
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Measure Spotlights|
Percentage of officers/employees on the compensation committee
This measure calculates percentage of officers/employees on the compensation committee. It is part of a set of Supplemental Information measures that help companies evaluate…
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Measure Spotlights|
Percentage of officers/employees on the governance committee
This measure calculates percentage of officers/employees on the governance committee. It is part of a set of Supplemental Information measures that help companies evaluate…
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Measure Spotlights|
Percentage of other non-independent members on the compensation committee
This measure calculates percentage of other non-independent members (i.e. other than officers/employees) on the compensation committee. It is part of a set of Supplemental…
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Measure Spotlights|
Percentage of other non-independent members on the governance committee
This measure calculates percentage of other non-independent members (i.e. other than officers/employees) on the governance committee. It is part of a set of Supplemental…
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Measure Spotlights|
Self assessments as a percentage of risk assessment cost
This measure calculates self-assessments as a percentage of risk assessment cost. Risk assessments help companies determine the possibility that a specified undesirable event…
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Measure Spotlights|
Number of FTEs that perform the process "develop and manage time and attendance" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) per $1 billion business entity revenue that perform the process "develop and manage time and attendance". The…
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Measure Spotlights|
Percentage of FTEs that perform the process group "manage employee information" that perform the process "develop and manage time and attendance"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "manage employee information" that perform the process "develop and…
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Measure Spotlights|
Percentage of FTEs that perform the process group "manage employee information" that perform the process "manage employee communication"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "manage employee information" that perform the process "manage…
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Measure Spotlights|
Number of FTEs that perform the process "manage employee communication" per $1 billion revenue
This measure calculates number of full-time equivalent employees (FTEs) that perform the process "manage employee communication" per $1 billion revenue. The process "manage…
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Measure Spotlights|
Response time in hours for non-routine "manage employee information" inquiries
This measure determines the number of hours spent responding to non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) for the…
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Measure Spotlights|
Response time in hours for routine "manage employee information" inquiries
This measure determines the number of hours spent responding to routine inquiries (i.e. those received on a regular basis that require a standard response) for the process …