Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process group "reward and retain employees" per business entity employee
This measure calculates the total cost per business entity employee to perform the process group "reward and retain employees." Activities in this process group include…
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Measure Spotlights|
Number of days absent per employee excluding maternity and paternity leave
This measure calculates the number of days absent annually per employee, excluding absences for maternity and paternity leave. As part of a set of Supplemental Information…
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Measure Spotlights|
Number of remote business entity employees per FTE that performs the process group "reward and retain employees"
This measure calculates number of remote business entity employees per full-time equivalent employee (FTE) that performs the process group "reward and retain employees."…
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Measure Spotlights|
Total cost to perform the process group "reward and retain employees" per process group FTE
This measure calculates total cost to perform the process group "reward and retain employees"per process group full time equivalent (FTE). Total cost is the sum of personnel …
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Measure Spotlights|
Systems cost to perform the process group "reward and retain employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "reward and retain employees" that comes from systems cost. Activities in this process…
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Measure Spotlights|
Outsourced cost to perform the process group "reward and retain employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "reward and retain employees" that comes from outsourced cost. Activities in this…
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Measure Spotlights|
Total cost to perform the process group "reward and retain employees" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process group "reward and retain employees." Activities in this process group include compensation…
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Measure Spotlights|
Response time in hours for non-routine "reward and retain employees" inquiries
This measure determines the number of hours spent responding to non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) for the…
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Total cost to perform the HR function per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the total cost per "recruit, source, and select employees" full-time equivalent (FTE) employee to perform the human resources (HR) function. These…
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Measure Spotlights|
Total cost to perform the HR function per FTE that performs the process group "reward and retain employees"
This measure calculates the total cost per "reward and retain employees" full-time equivalent (FTE) employee to perform the human resources (HR) function. These FTEs focus on…
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Measure Spotlights|
Total cost to perform the HR function per FTE that performs the process group "manage employee on-boarding, development, and training"
This measure calculates total cost to perform the HR function per full time equivalent (FTE) that performs the process group "manage employee on-boarding, development, and…
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Measure Spotlights|
Percentage of time talent acquisition employees spent on analyzing job requirements 2 years ago
This measure calculates the percentage of time talent acquisition employees spent on analyzing job requirements two years ago. This Supplemental Information measure is…
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Measure Spotlights|
Percentage of time talent acquisition employees spent on explaining the hiring process to hiring managers 2 years ago
This measure calculates the percentage of time talent acquisition employees spent on explaining the hiring process to hiring managers two years ago. This Supplemental…
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Measure Spotlights|
Percentage of time talent acquisition employees spent on posting jobs and managing external marketing 2 years ago
This measure calculates the percentage of time talent acquisition employees spent on posting jobs and managing external marketing two years ago. This Supplemental Information…
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Measure Spotlights|
Percentage of time talent acquisition employees spent on sourcing the best candidates in the market 2 years ago
This measure calculates the percentage of time talent acquisition employees spent on sourcing the best candidates in the market two years ago. This Supplemental Information…